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Cool Member
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Man oh man...

I wish I had gone looking here a long time ago. Silly me, I tried to work with Dish with nothing to show for it but total frustration.

Starting in mid '11 I tried talking to their tech line about this. I presumed they have some kind of tracking system for bugs and asked to be sure a ticket got opened so they would address this. I did this more than once.

In January, I wrote a letter to Dish mgmt of tech services and got a phone call in reply. They told me to call the tech line (again). (Arrggghhhhh!) I did so.

The guy sez it's gotta be a hardware prob in my 722 (in fact he sed it was a defective hard drive. I sed BS. So I swapped out the 722. And nothing changed. [here's my very surprised face look]

A month ago, I wrote another letter to mgmt. This time they ignored me altogether.

Recently I sent a (rather angry) e-mail. The reply is that they want to send a tech out here. What's he gonna do from here???

What's really irritating is that they keep insisting that it's just me. (I've been sure that wasn't true.) Boy do they have tin ears.

I gather from a quick perusal of this forum that Dish has their hands full with bugs. They certainly demonstrate no interest in or capability to address this.
 

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Cool Member
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So this is an old thread that "doesn't need any further discussion."

Really?

I'm a total newbie here who has no idea how to get a problem with the 722 addressed. I took it up with Dish Services (more than once); wrote letters to their management (more than once); and even got a trouble ticket opened on it by them weeks and weeks ago.

How is it that this really old really annoying problem won't get addressed.

Would someone kindly give me a clue?

Thanks.
 

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Thanks for the reply, Stewart.

I thought I'd laid it out, but no matter... worth a try.

The skip button is totally erratic. Here's what's really common:

On pretty much any recorded program on any channel I'll use the skip function forward thru the commercials. When I get to the program, then I have to skip backwards, often 2 - 3 times to get back to where the program restarts (after the ads).

Generally one or two skips backwards are fine but 3 or more and Molly, hold th' door! It goes wildly backwards for many minutes (10, 15, 20, even back to the start!) Just drives us nuts. Happens all the time. I think it's described right here in this thread by others. I've spoken to Tech Services ("Dr Dish") more than once; written to corp mgmt. (They followed up once and then ignored me after that, and that initial follow up was worthless. Told me to talk to "Dr. Dish" and that guy stated that I had a bad harddrive. I told him it didn't seem to fit the symptom, and of course swapping the receiver changed nothing. This problem is many months old and they appear to be completely ignoring it.

(I worked in tech and when we got a trouble report, it stayed active and was pursued to completion! Just what is it with Dish, anyway?)
 

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Stewart Vernon said:
I think my earlier posts in this thread is ultimately going to be your only real answer...

Some channels it works flawlessly, others not so much. I have more issues with OTA, for example. I think part of this also stems from changes Dish had to make as a result of the Tivo lawsuit... so they lost the ability to do some of this better since Tivo kept winning in court.
I can't relate to any of this. I find no difference from channel to channel (nor from HD vs. non HD; lots of problems with HD programs) and I don't do OTA.

Kevin Brown said:
John- Have they offered to give you a new DVR? I only really have issues with SD channels, but even then, it doesn't sound nearly as bad as you. Maybe there's some problem with your receiver?
That's what Dr.Dish said, tho I disagreed that it seemed likely. But to move forward with the matter, I swapped out the receiver. Absolutely no change. This is a significant problem, presumably with their software, that has been around for at least a year (that I've been trying to get their attention on) and is obviously not localized to one user.
 

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Kevin Brown said:
^^^

That's weird. Maybe the problem is there, and we're just watching different channels ...
I can't really imagine why a problem like this would be a function of which channel had been recorded (and it is absolutely not my experience that it's different from channel to channel).

When I showed up here awhile back, it seemed like there were some Dish techies aboard that participated in the discussion and presumably could help facilitate problem resolution. What happened? Did they all crawl under a rock? Is Dish collapsing under a mountain of unresolved probems and unrelaible system changes?

Seems like it the absence of said techies, the main purpose served by this forum is to scratch our collective heads and wonder why features that should function consistently and predictably don't.

Am I missing something here?
 

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Ray [email protected] Network said:
I am still providing feedback and technical assistance with our equipment to the participants on this site. If I don't have the answer, I have the resources to find the answer. If you have any questions or concerns, please let me know. Thanks.
Yea team!

Thanks for checking in, Ray. I've sent you a PM.

I have considerable I.T. background myself, not directly relevant but I believe I have a pretty good general concept of what's involved here.

The program material is written to disk. Then, the material is read sequentially from disk with the ability to navigate including skips. And the intent is to skip by some determined interval forward and backwards through the material. And the problem is that during this action it totally loses its place.

I'm thinking that maybe one distinguishing characteristic is that I'm watching cable networks with very long commercial breaks. So I'm skipping forward a bunch of times in rapid succession. Then I have to immediately skip back perhaps 3 times. At at this point, all to often (perhaps on the third backwards skip) it just goes flyin off into the deep.
 

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4bama said:
We discussed this very same subject over a year ago...one thing was noted that really made a big difference, and it requires the customer to be a little more patient.

Doing multiple skips, forward or reverse, if a slight pause is made between each skip (just enough for the DVR to display one frame after the skip) then the over-skip/under-skip problem is all but eliminated..

Very rapid skips seems to cause the DVR to lose its place in time and unpredictable skips sometimes result..

Try using a short pause between pressing the skip button(s) and see if that improves your results.
I *could* try to deny that my wife and I are a bit Type-A. <g>

But seriously this has simply not been the case. We've put up with (well, it overstates the case to say we put up with it; we have not choice) but have most certainly tried to be very slow and methodical and it simply has a mind of its own. (I'd thought maybe just maybe if it saw each skip as a distinct action, but NO!)
 

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Cool Member
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Ray [email protected] Network said:
I am still providing feedback and technical assistance with our equipment to the participants on this site. If I don't have the answer, I have the resources to find the answer. If you have any questions or concerns, please let me know. Thanks.
Earth to Ray. This is a (serious) problem. A very old problem. I have tried every way I know to get some attention to it. You stuck your head up.

And...

yet...

WHAT???

It is not insignificant. It is not recent. How and when will it be addressed? When will I ever hear another peep from Dish about it.

What is going on (other than nothing)?
 
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