We just moved to el paso from san antonio. I could not keep my uverse so I ordered directv thru att for install on Monday. I ordered the hr34 to keep close to the features we had with uverse. they charged me close to $200 for this.
The installer showed up with the hr34, I had to remind him when he called prior and he saw the note at the bottom of his workorder for install hr34 receiver.
first he told me that with out smart tvs the 34 would not work. I showed him that all my tvs have hdmi input and that it would work just that I needed the other boxes that were on the order because they dont have rvu. so he admitted it would work but said I would not have all the features. He installed the 34 then said he could not active it but for an extra $100 he would. I told he I already paid for that. He proceeded to pack it up and then activated a hr24 instead. I was then on the phone with customer service to straighten it out but he had by then gotten the 24 active and cust service said that made me an existing customer and existing customers cannot have the hr34 I ordered. They refuse to correct this. I have gone thru 3 levels of supervisors and they all say there is no way to fix this since now I am an existing customer (victim) of 2 days. He wanted a signature but the att rep I was on the phone with said do not sign since it wasnt what was orderd so the installer did not get a signature on his work order and just left. he did not even verify things were working (which they werent) One superviser recommended canceling while within the 24 hr window but when talking to cancelations they said they would charge me for the day of service (or no service since the boxes didnt work) and I would lose the money paid for upgrade to the 34 and shipping for install. So since i did not want to lose the almost $200 paid for install plus for service not received. I decided best not to cancel but fight it out. I am still fighting. complaint filed with executive relations dept. I have never had customer service this bad with dish or ANY body else! They may have the technology but that is where it stops. Steven in executive relations is requesting a recording of the sales call from att.
The installer showed up with the hr34, I had to remind him when he called prior and he saw the note at the bottom of his workorder for install hr34 receiver.
first he told me that with out smart tvs the 34 would not work. I showed him that all my tvs have hdmi input and that it would work just that I needed the other boxes that were on the order because they dont have rvu. so he admitted it would work but said I would not have all the features. He installed the 34 then said he could not active it but for an extra $100 he would. I told he I already paid for that. He proceeded to pack it up and then activated a hr24 instead. I was then on the phone with customer service to straighten it out but he had by then gotten the 24 active and cust service said that made me an existing customer and existing customers cannot have the hr34 I ordered. They refuse to correct this. I have gone thru 3 levels of supervisors and they all say there is no way to fix this since now I am an existing customer (victim) of 2 days. He wanted a signature but the att rep I was on the phone with said do not sign since it wasnt what was orderd so the installer did not get a signature on his work order and just left. he did not even verify things were working (which they werent) One superviser recommended canceling while within the 24 hr window but when talking to cancelations they said they would charge me for the day of service (or no service since the boxes didnt work) and I would lose the money paid for upgrade to the 34 and shipping for install. So since i did not want to lose the almost $200 paid for install plus for service not received. I decided best not to cancel but fight it out. I am still fighting. complaint filed with executive relations dept. I have never had customer service this bad with dish or ANY body else! They may have the technology but that is where it stops. Steven in executive relations is requesting a recording of the sales call from att.
