[Jbyanski]

I am having issues with both a wireless decades and bb decades connecting to my HR24's. I have tried everything in the book with settings. I have even contacted ISS and they have no resolution code for this. I would like to know how to fix this on my end and then I will know what to do at an install or service call.

Thanks!

 

[dpeters11]

Gotta love autocorrect. Where is the broadband DECA plugged in? A green label splitter?

 

[Jbyanski]

Lol @ auto correct!

Bb deca is plumed in correctly. We have been noticing issues with the HR24's connecting to the bb deca after the new downloads.

I have all three green lights on and activity is flashing like it should be.

Now let Me add this, my system was connected for about 3 days and then somehow gotten disconnected from the internet and from that point it will not connect again.

 

[Jbyanski]

Sorry.. and yes I'm using swim.

 

[veryoldschool]

Might help to know a bit more how these are connected.
how close, what splitters used where, etc.
I've had no issues with my 24s & 25, and the wireless CCK DECA.

 

[Jbyanski]

Nothing additional behind receiver .. wireless deca not using cat5 since I have mrv. Wireless router about 3 feet away from deca. Also have moved the deca to another room and still would not connect.

Like I stated in my original post, this is not just me having this issue. I have been on several job sites where this issue is happening, other techs have been having the same issue as well.

Yes, I have heard that some systems will work and yet some will not. Also like I said, ISS is aware of the problem and dont have a resolution yet.

ISS also said it is possible that its my type of security being used with my frontier router. I'm using a WEP security kept. They recommended using WPA2..

 

[dpeters11]

I don't know why it would cause your issue, but I agree with them about WEP. That is extremely weak security. A bit like locking your front door with a zip tie. Wpa2 with pin based wireless protected setup disabled once everything is setup is much more secure.

 

[Jbyanski]

I personally don't like the wireless cck. I had this wired up with a normal bb deca as well and yet still no luck.