[frankygamer]

Does anyone from TiVo or DirecTV take ownership of the THR22? It seems like forever since we debated the 'who is in control of the THR22'. Tivo or DirecTV.

Right now I really don't care anymore. What is in these firmware updates? When will joe user actually see an update?

Please no debate 'who is calling the shots'. Just would like to see someone step up and support this unit and stop finger pointing at the other.

Thank you

 

[Shades228]

How is it not supported? What do you think an update is going to do that you can't do now?

 

[frankygamer]

How is it not supported? What do you think an update is going to do that you can't do now?

It must do something? Bug fixs? features what?

If the update doesn't do anything I can do now, why are they doing it it the first place?

 

[kevinturcotte]

Tivo RARELY (If ever) gives out release notes for software. If you're really having problems, you can try talking with Margret Schmidt https://twitter.com/#!/tivodesign (margret at tivo dot com). She helped me with quite a few things when I had a Tivo Premiere.

 

[frankygamer]

Thanks Kevin. Will try that.

 

[BAMCAT]

I hope adds an "off" feature to the blue night light circle on the front of the box. That darn thing lights up the bedroom at night. Yes, masking tape on the blue ring cuts it down, but shouldn't have to do that.
Also, hope they put some control over the "Directv enhanced content" downloads as that D*M thing has and still does take the tuner that I am viewing if the second tuner is recording, and it is persistent, I kill it off, and 30min later it takes the tuner again, drives me nuts. I shouldn't have to put up with it. It denies me the use of the DVR that I am paying to have.
It should only do its thing at 2AM or so like the service download does, not during all hours of the day in prime viewing time.
It is so annoying.

 

[Shades228]

It must do something? Bug fixs? features what?

If the update doesn't do anything I can do now, why are they doing it it the first place?

They could be changing the font, tweaking the code in how it accesses a list, or something as little as documentation changes. The point is you stated that there is no support for this and you want software releases yet you provide nothing in which your having a problem doing.

Software versions could changed hundreds of times and never see anything different on the end result.

 

[technojunkie]

It is rather easy to turn off the lights. Press one of the buttons on the right ( Active/Info/Format) Then press one of the 4 buttons around the center lights. Once one is out press a button on the right then another in the middle. You'll need to work your way around the to get all the lights to turn off but it works.

 

[frankygamer]

They could be changing the font, tweaking the code in how it accesses a list, or something as little as documentation changes. The point is you stated that there is no support for this and you want software releases yet you provide nothing in which your having a problem doing.

Software versions could changed hundreds of times and never see anything different on the end result.

I'd like to know if there are any feature updates coming like Kidzone which was dropped at the last minute. There is also a sticky of issues above I'd like to know if they are being addressed. The are references in the code for MRV in the log files. Is this being actively worked or just some dead code.

I highly doubt DirecTV/TiVo would risk bricking a box, however unlikely, to change a font or update some comments in a TCL script.

I know this is the blame Tivo not DirecTV forum, but some sort of status on the box would be nice.

 

[litzdog911]

I doubt anyone here knows if or when Tivo plans to provide any updates or new features on the THR22.

 

[P Smith]

I'm still waiting when some brave soul would pick latest (who says it is beta ?) FW from stream. Just need to be close to your THR22 during short window of spooling...

 

[texasbrit]

If you want to know about new releases on the box, why don't you ask TiVo? I am pretty sure the response will be dead silence......

 

[sbl]

I have to admit that this whole situation has me confused. For going on 8 years, TiVo has always said that any questions about DTiVo software must be addressed to DirecTV - TiVo is just a "contractor". Indeed, I remember "TiVoPony" telling me that he got his wrist slapped for mentioning something about DTiVo development to a customer.

So I would expect that, especially as we obtain the THR22 from DirecTV, we would address our questions to DirecTV. If the CSRs are telling customers to "ask TiVo", that's just silly, as we're NOT customers of TiVo. I will admit that I have not attempted to ask such questions so I don't know, first hand, what the response is.

I would expect, though, that no useful answer to "futures" questions would be forthcoming from CSRs.

 

[Stuart Sweet]

As for KidZone, I was told that is not coming back, ever. That's all I know about that.

I can certainly see, given the history, why one would be confused about who is doing the development, who is in charge of rolling it out, etc.

I can see why anyone would be confused, because it's confusing. As I understand it, TiVo does 100% of the development for the THR22, and before code gets to us, DIRECTV checks and approves it.

As far as I know, DIRECTV does NOT force them to remove features.

 

[frankygamer]

I have to admit that this whole situation has me confused. For going on 8 years, TiVo has always said that any questions about DTiVo software must be addressed to DirecTV - TiVo is just a "contractor". Indeed, I remember "TiVoPony" telling me that he got his wrist slapped for mentioning something about DTiVo development to a customer.

So I would expect that, especially as we obtain the THR22 from DirecTV, we would address our questions to DirecTV. If the CSRs are telling customers to "ask TiVo", that's just silly, as we're NOT customers of TiVo. I will admit that I have not attempted to ask such questions so I don't know, first hand, what the response is.

I would expect, though, that no useful answer to "futures" questions would be forthcoming from CSRs.

Agree 100%.

 

[frankygamer]

I'm still waiting when some brave soul would pick latest (who says it is beta ?) FW from stream. Just need to be close to your THR22 during short window of spooling...

It's not that simple. I have done the forced download during multiple update streams and it doesn't see the beta. Just reloads 18A. I assume the firmware watcher references to "tp" is the transponder #. 18A stays on one TP and the beta comes on another. I don't know how to get the box to look at the other TP.

 

[texasbrit]

There is almost certainly a "TiVo product manager" inside DirecTV. However, he is almost certainly not authorized to communicate in any way to anyone outside DirecTV, except his counterpart within TiVo, a "THR22 Product manager" inside TiVo, who is almost certainly not authorized by TiVo to communicate with anyone outside TiVo other than the DirecTV TiVo product manager. That's how these things work. The software companies I have worked for behaved the same way. All communications outside the company were only by people authorized to do so, which meant they were controlled by marketing, and basically that meant no communication until something was ready for release. The only exception was for very important individual customers, and I don't think we qualify.

 

[Shades228]

I'd like to know if there are any feature updates coming like Kidzone which was dropped at the last minute. There is also a sticky of issues above I'd like to know if they are being addressed. The are references in the code for MRV in the log files. Is this being actively worked or just some dead code.

I highly doubt DirecTV/TiVo would risk bricking a box, however unlikely, to change a font or update some comments in a TCL script.

I know this is the blame Tivo not DirecTV forum, but some sort of status on the box would be nice.

Barring some extreme circumstances here's my input (based on history of things no email or memo).

It would take some very unlikely situation for either of those to happen. I hate giving absolutes because things can happen but I'd almost state that it's not going to.

As far as bugs and so forth those will be worked on as they normally are but TiVo doesn't have a history of putting out patches/updates/fixes in a timely manner.

TiVo people get mad when they call DIRECTV and the agents try to steer them away from these boxes but ultimtely it's because of this. After the TiVo wears off and features become important customers get upset.

As far as development yes TiVo is a vendor of DIRECTV but they handle the software development side of it. DIRECTV stamps it and sends it. It's not a blame game it's just who owns what and who is going to drive it.

You will also not be able to force that download to your receiver to be updated even if you see it on a firmware monitor. Doing so could also be very bad for your unit as just because it's being sent out doesn't mean it's complete or even working.

Sorry but at least you can :up: :down:.

 

[frankygamer]

They could be changing the font, tweaking the code in how it accesses a list, or something as little as documentation changes. The point is you stated that there is no support for this and you want software releases yet you provide nothing in which your having a problem doing.

Software versions could changed hundreds of times and never see anything different on the end result.

I'm reading DirecTV (soft?) bricked some of their receivers today with a SW update. I wonder if it was a font update?

 

[P Smith]

most likely front lobe update