The supervisor is an ass, luckily there are about 200 retention supervisors. The only other issue is currently there is not a way to order the HR20 because of the supply issues. Get on the wait list and when they call to set up the install bring up the issue again. The one thing to avoid is telling the rep you heard about this on a "forum".deuce01 said:I thought of that too. I offered to split the difference and he said he couldn't do that and I asked for $50 worth of programming and he wouldn't do that. It was strange...almost like I wasn't even talking to retention.
hope this helps