I saw a Charter commercial running in the West Michigan area, its called "Don't be dishapointed" and its hillarius! This one gal claims she was on hold with her satellite company for 2 and 1/2 hours (I know D* and E* CS has been criticized before in the past but has anyone been on hold that long?). Then this guy says that they underestimate the effect of rain and your picture will go out. Hrmmm too bad they don't tell you that when there is a stiff wind your cable will go out for 2-3 days! HAH. Just thought I would share it with you guys.