[boba]

I got a call last night with the caller ID of Nebraska. It was from Directv doing a survey about a call I made Tuesday to Customer Service about my email billing statement. I wasn't happy with the first CSR who didn't seem to understand English very well and had to call retention to get an explanation which I still didn't like. It turns out they changed my billing cycle but not my email statement cycle so I showed a balance due which they will charge my CC on July 12th instead of the previous date of the 28th. It is now showing up as due instead of paid.

Anyway back to the survey. The person calling apparently didn't understand English very well either no matter how I tried to express my dissatisfaction with the customer service all he could do was read his script. I ended up hanging up on him also I just didn't get the feeling Directv really wanted to know how bad their service really was.:lol: :lol: :lol:

 

[curt8403]

I got a call last night with the caller ID of Nebraska. It was from Directv doing a survey about a call I made Tuesday to Customer Service about my email billing statement. I wasn't happy with the first CSR who didn't seem to understand English very well and had to call retention to get an explanation which I still didn't like. It turns out they changed my billing cycle but not my email statement cycle so I showed a balance due which they will charge my CC on July 12th instead of the previous date of the 28th. It is now showing up as due instead of paid.

Anyway back to the survey. The person calling apparently didn't understand English very well either no matter how I tried to express my dissatisfaction with the customer service all he could do was read his script. I ended up hanging up on him also I just didn't get the feeling Directv really wanted to know how bad their service really was.:lol: :lol: :lol:

that is what is called a POSE survey, and although the caller iD said Nebraska, it was not nebraska. what they really want to know was how the agent treated you.

are you with qst or VZN?

 

[boba]

that is what is called a POSE survey, and although the caller iD said Nebraska, it was not nebraska. what they really want to know was how the agent treated you.

are you with qst or VZN?

Neither Quest or Verizon, just a D* dealer account.

 

[Directvlover]

I'm betting it wasn't from Nebraska...however, i was reading in the paper the other day that one of our many telemarketing companies here in Omaha....just signed a deal with Directv to handle some customer service call center duties.

Gallup has call centers here in Omaha that do surveys...i doubt yours came from here though, because the whole reason they put all these call centers here is, most people from this part of the country have no dialect/accent and are some of the easiest to understand people.

 

[rudeney]

Boy, that’s some stellar customers service! First you get a CSR that doesn’t communicate well and screws up your account, then they follow up with a satisfaction survey where the caller also can’t communicate well. I guess he probably just went ahead and checked “excellent” for everything after you hung up. After all, they do have a reputation to maintain!:lol: