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Just Wanted To Past This On - I Got My Caller Id Working I Have Caller Id Service But On The Tv Screen It Would Say - Call Your Phone Service For Caller Id --- What I Did Has I Installed A Verizon Dsl Filter On My Phone Line Connection To The Back Of The Hr20 Unit-- And Now It's Working Great. About Six Months Ago I Had Verizon Internet Dsl Service Installed I Had To Add One Dsl Filter On Each Phone In My House-- So Last Night I Tryed One Dsl Filter On The Back Of The Hr20 And That Was The Answer.