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· The Specialist
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Discussion Starter · #1 ·
How deep does Directv investigate when a customer calls and says they are moving to a location where Directv service is not offered and there is no line of sight to install service.So that a current Directv customer who is under contract does not get hit with the early termination fee?

I know that you have to call Directv and ask them to send a manager out to check the location to where you are moving to and they need to verify there is no line of sight to install service.

Does a customer have to provide paperwork such as a rental agreement to the place where they are moving to.To complete the process and not get hit with the ETF?
 

· The Specialist
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Discussion Starter · #5 ·
So how deep do they investigate when they send a Directv manager out to the location you are moving to?

Would I need to provide them with a rental agreement or property lease?
 

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1,780 Posts
Move, setup your order, tech comes out, if no LOS is found, supervisor is notified and within 72 hours he/she comes out and verifies, if no LOS still found your account noted by sup, it is then up to you and DTV cst service about what happens to your contract. In most if not all you will be let out.
 

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Sure does sound suspiciously like you are trying to weasel out of your contract to switch to Uverse because the Lakers network isnt carried on Directv yet.

Just yesterday from a post you started in July...

kb24sd said:
They are offering a $200 visa gift card for new customers who sign up.A problem though that I've heard is that AT&T says it takes 6 to 8 weeks to get the gift card and some customers on U-Verse message boards like on dslreports.com are saying they don't get the gift card at all from AT&T for some BS reasons where AT&T says they didn't qualify for the gift card.
 

· Genius.
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19,830 Posts
NLLP carries an ETF. NLOS does not
 

· Registered
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kb24sd said:
How deep does Directv investigate when a customer calls and says they are moving to a location where Directv service is not offered and there is no line of sight to install service.So that a current Directv customer who is under contract does not get hit with the early termination fee?

I know that you have to call Directv and ask them to send a manager out to check the location to where you are moving to and they need to verify there is no line of sight to install service.

Does a customer have to provide paperwork such as a rental agreement to the place where they are moving to.To complete the process and not get hit with the ETF?
Why don't you just suspend your account, after you get att or whatever installed, and then cancel that and turn your directv back on when they get the channel, which is looking a lot more likely today than it was three days ago, that they will have it for the first game.

If I where you I wouldn't even bother with the hassle until the 31st of starting the process, just go to a bar for the second game, and then you have almost a week to get it worked out assuming they still don't have the channel. You can deal with anything for a week I would think.

The hassle of trying to get away with lying might be a lot more trouble than its worth.
 

· The Specialist
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Discussion Starter · #15 ·
inkahauts said:
If I where you I wouldn't even bother with the hassle until the 31st of starting the process, just go to a bar for the second game, and then you have almost a week to get it worked out assuming they still don't have the channel. You can deal with anything for a week I would think.

The hassle of trying to get away with lying might be a lot more trouble than its worth.
Bars in my area will have the game blacked out on 11-2 on NBATV.

Same goes for you in the LA area.
 

· Hall Of Fame
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You've only been a customer for 4 months, and you're already looking to get out of your agreement over a channel they dont carry yet huh? You have to setup the mover's connection, then they will come out and see you have no LOS or Landlord's permission etc...but you can't say you're moving and not move...
 

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"kb24sd" said:
Bars in my area will have the game blacked out on 11-2 on NBATV.

Same goes for you in the LA area.
Nope. I'll post the link tomorrow to a web site this lists many of them, but there are bars with twc in them so they will have the games. Plus now I have some neighbors and a friend that will have the games they have charter and FIOS.
 

· The Specialist
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Discussion Starter · #18 ·
inkahauts said:
Nope. I'll post the link tomorrow to a web site this lists many of them, but there are bars with twc in them so they will have the games. Plus now I have some neighbors and a friend that will have the games they have charter and FIOS.
No need to post it. I've already seen the list that was compiled and created by a LG forum member.

Also your alternative for watching the games IMHO is really a hassle for people without the channel and being a burden & annoying to your family or friends or neighbors just to go that route to watch the Laker games.That's going to get old real quick after about 3 games.

Bar option is going to get expensive real quick also.
 

· Godfather
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trh said:
I'm not sure your moving will get you out of your contract even if you end up living in a place with no service available (no LOS).
Of course it will. If DirecTv can't deliver the service you contracted for, due to los, the contract can't be enforced because they can't perform.
 
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