For the third time Directv canceled the installation of my new HD equipment. I just about blew a head gasket. Previously when I had an issue that could not get resolved someone sent me the e-mail address of the Office of the President.
Could someone send this to me again please via PM?
Sorry to hear about the 3 times the installer couldn't complete their job. 3 times is nothing.. I had Ironwood onsite 6 times (YES 6 times!!!) to properly ground my system after it was left ungrounded during the original slimline/HD install.
Each time, Ironwood (out of Carlisle, PA) would send a different tech who had no clue what the National Electric Code (NEC) was and what it required for grounding satellite TV systems. The local area abides by the 2006 NEC, which required grounding, yet the DirecTV Professional Installation Agreement states that the system will be grounded per local/NEC guidelines. D*/Ironwood violated this agreement by not fulfilling their end of the deal until 6 service calls later.
I missed work 6 times since I had to be home so that they could ground the dish on the exterior of my home, and 5 of those times the guy showed up and left within 2 minutes. No appologies and no credits for programming due to the non-sense and loss of work pay.