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· Cool Member
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15 Posts
Discussion Starter · #1 ·
I had already placed a order. Since I have gotten a mailer saying if I change over I get a 200.00 visa card. So I called in and gotten the loudest call center I have ever heard. I could even hear a super in the background yelling and I even heard people cursing. I knew I was in for it lol. I told dude about the offer and he said that we would have to cancel the order and re enter one. The first order they only wanted a dollar to hold. Now that Im changing the order they want 19.95 for the equipment? I said the mailer says no up front costs or install fees nor is there anything in the fine print . I tell him Im not paying that and that nothing has changed. He gets his super that I had heard yelling in the background. She says the same thing and I say the same. She says its not a install fee. I say it is upfront costs. She says so let me get this right,you want to cancel for 19.95 when you will be getting 180.00 back? I said thats right. The visa is for 200.00 not 180.00 so you need to cancel. So any opinons? I think its shady with what they were trying to pull there. Am I in the wrong here?
 

· Cool Member
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15 Posts
Discussion Starter · #5 ·
CCarncross said:
If the one of the only reasons you are subscribing is to get the $200 credit, you might want to rethink that.
I already had a order in. I dont think its right to waive it first then when you tell them about the visa card they want to apply the fee. Im going to wait a few days then call back in and see if it changes.
 

· Legend
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124 Posts
How dare they charge you $19.95 more. just becuse you wanted a FREE$200.00 credit card.
Look at it this way, If you pay the $19.95. You still make money on the deal.:)
Or better yet. go to dish. That will show them.
 

· Icon
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4,491 Posts
Gotta side with the call center lady on this one.

OP makes absolutely no sense. Sounds like the type of sub that wants a bunch of free stuff up front and will cancel in a year when he has to pay full price and DISH or his local cable provider offers a better deal.

DirecTV actually has a new directive in place to try to avoid these types of subs. They are trying to improve the average quality of a sub as they aren't going to continue adding subs forever.

So in the end, OP has no TV and lost out on $180 trying to squeeze the last $20 out of DTV.
 

· Cool Member
Joined
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15 Posts
Discussion Starter · #11 ·
SledgeHammer said:
Gotta side with the call center lady on this one.

OP makes absolutely no sense. Sounds like the type of sub that wants a bunch of free stuff up front and will cancel in a year when he has to pay full price and DISH or his local cable provider offers a better deal.

DirecTV actually has a new directive in place to try to avoid these types of subs. They are trying to improve the average quality of a sub as they aren't going to continue adding subs forever.

So in the end, OP has no TV and lost out on $180 trying to squeeze the last $20 out of DTV.
Ive worked for the local cable company and Ive delt with those people. Again they waived it for the first order. Thats where I was coming from.
 

· Godfather
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513 Posts
Mojojoe said:
I really was just seeing what people thought. Looks like that was a bad idea. I really wasnt ready for the wall of sarcasm. Stupid me I guess.
Yeah you'll get that a lot here, it's one of the most toxic forums on the web, but a lot of people put up with it because there is quite a bit of information here.

You are right though in reality. When a place says no upfront fees but then chargers you an upfront fee that's crap. It is certainly shady. Is it not an "upfront fee" because it's not called an "upfront fee"? Of course not.
 

· Legend
Joined
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151 Posts
"HGuardian" said:
Yeah you'll get that a lot here, it's one of the most toxic forums on the web, but a lot of people put up with it because there is quite a bit of information here.

You are right though in reality. When a place says no upfront fees but then chargers you an upfront fee that's crap. It is certainly shady. Is it not an "upfront fee" because it's not called an "upfront fee"? Of course not.
The initial order placed online qualifies for delivery and handling free. The $200 gift card offer doesnt, as it says on the flyer. They are 2 different offers and.that is why the charge is valid. I work in.the call centers.and.sometimes agree with the customer. Not here.
 
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