Anyone experiencing issues with receivers loosing SWM connection after reboot. We have some H24 and H25 receivers coming up with this error randomly in the past few days. The Directv floating logo comes up, you get a searching for satellite signal message, and when you go into satellite setup it comes up with cannot detect SWM.
This is happening at multiple commercial restaurant installations that we have done in the past. Confirmed good signal strength, replaced SWM Module and power supply at one location. 8 boxes per setup and the other boxes are working perfectly fine. We were planning on swapping out the two problem boxes at the first site for new H26 receivers, but have since experienced the same issue at two other locations last night and this morning.
We suspect a bad firmware update possibly? Contacted Directv support as these locations are 3 and 4 hours away from our main office and they did not offer any insight.
This is happening at multiple commercial restaurant installations that we have done in the past. Confirmed good signal strength, replaced SWM Module and power supply at one location. 8 boxes per setup and the other boxes are working perfectly fine. We were planning on swapping out the two problem boxes at the first site for new H26 receivers, but have since experienced the same issue at two other locations last night and this morning.
We suspect a bad firmware update possibly? Contacted Directv support as these locations are 3 and 4 hours away from our main office and they did not offer any insight.
