Cannot get AM21 from Directv

1680 Views 15 Replies 12 Participants Last post by EricJRW, Jul 20, 2008

guins

Discussion Starter · Jul 19, 2008

After several calls this week....

First off I had to explain what an AM 21 is/does to everyone I spoke to. Nice. :nono2:

Operator #1 'I cannot order it; I need a manager to order it. Someone will call you after it is ordered.'

I waited two days...no call.

I called back and spoke with Operator #2 to check the status of my order.
operator #2 'I do not see that it is ordered. Let me investigate. <I wait and wait, then he returns> We stopped shipping those units about 2 or 3 weeks ago that is why I cannot see it on my order screen. You will have to buy it yourself, but I can give you $10 off/month for six months for your bother.' Total call time = 45 minutes.

Anyone else get one recently from D*? I ordered one off the 'net. Of course, it cost me $70 including shipping.

1 - 16 of 16 Posts

Michael D'Angelo

· #2 · Jul 19, 2008

Did you try ordering one from DIRECTV.com?

krock918316

· #3 · Jul 19, 2008

That's how I got mine. www.directv.com

DennisMileHi

· #4 · Jul 19, 2008

Yeah. I got one about 3 weeks ago for free. Reason was I was replacing a broken HR20 that had OTA capability with a HR21. I asked to be transferred to retention to get it done. NO real problem at all.

Radio Enginerd

· #5 · Jul 19, 2008

I ordered one through DirecTV.com about 3 weeks ago.

jebber

· #6 · Jul 19, 2008

Costco

litzdog911

· #7 · Jul 19, 2008

jebber said:
Costco

Costco carries the AM21 tuners?

jebber

· #8 · Jul 19, 2008

litzdog911 said:
Costco carries the AM21 tuners?

twas me that was confused - :eek2:

Reading IS a skill

guins

Discussion Starter · #9 · Jul 19, 2008

Where did you order it from on directv.com? I don't see how you can just select an 'AM-21'. I see 'To Upgrade to HD DVR.' Did you do this within the last 3 weeks?

Michael D'Angelo

· #10 · Jul 19, 2008

guins said:
Where did you order it from on directv.com? I don't see how you can just select an 'AM-21'. I see 'To Upgrade to HD DVR.' Did you do this within the last 3 weeks?

Log in to your account and select the "My Setup" tab up top. Than on the right side select "Kits & Equipment".

msmith

· #11 · Jul 19, 2008

I got one for free last week as part of a replacement of an HR20 by an HR21 from DirecTV.

EJB

· #12 · Jul 19, 2008

msmith said:
I got one for free last week as part of a replacement of an HR20 by an HR21 from DirecTV.

Ditto. My HR20 was replaced and I talked them into also including an AM21. I got it about 3 days ago and hooked it up this morning. They said you could order them from Directv, but normally it costs $50. That was the credit they put on my bill ($50).

EJB

AVPhan

· #13 · Jul 20, 2008

http://www.dbstalk.com/showpost.php?p=1687851&postcount=8

EricJRW

· #14 · Jul 20, 2008

Well with a 20-minute call, I managed to get mine for $27 (D* agreed to split the difference) since I lost OTA when I upgraded from my Samsung SIR TS-360. Sure, I was hoping for free, but at $27, heck, even $54 (which I was willing to pay), it's worth it!

Kansas Zephyr

· #15 · Jul 20, 2008

msmith said:
I got one for free last week as part of a replacement of an HR20 by an HR21 from DirecTV.

+1 here, too.

It took a while to get the CSR to understand what it was/did.

I was placed on hold several times, even asking to talk to a supervisor, then she came back and said, "oh...I found it...and it's no charge."

I had it 3 days later.

EricJRW

· #16 · Jul 20, 2008

Yeah, I figured if I had the HR20, and it was D* that "forced" the swap, I would certainly expect the AM21 gratis... But since it was my choice to finally join the MPEG-4 world, I really did know what I was getting into... Knowing that, I knew it might be another $50, but that's the name of the game. That's why I was Okay with the "split the difference" approach.

1 - 16 of 16 Posts

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