[davemayo]

I have been unable to get www.directv.com to load for several weeks. No matter what time of day, which computer I use, it just chugs and chugs, then IE says cannot load webpage.

Is it just me?

 

[Greg Alsobrook]

I haven't had any issues... Have you tried clearing all cache, temp. internet items, etc.??

 

[leww37334]

just tried it, worked for me with both IE7 and firefox. I would recommend that you clear out all your cookies and internet history and try again.

 

[davemayo]

just tried it, worked for me with both IE7 and firefox. I would recommend that you clear out all your cookies and internet history and try again.

Guess it is worth a shot.

 

[davemayo]

Didn't help. BTW, just tried it on Safari and it loads instantaneously.

 

[jeffreydavisjr]

Didn't help. BTW, just tried it on Safari and it loads instantaneously.

I am a computer technician and I would love the opportunity to help you. Here are a couple things to try.

Are you using Internet Explorer 7?

If so, uninstall IE7 via "Add Remove Programs" in Windows XP or "Program Features" in Windows Vista. It will automatically revert you back to IE6. See if the page works then. If it does try to reinstall a fresh copy IE7 from the microsoft update website.

http://update.microsoft.com

If that doesn't work, go to www.ccleaner.com and download the newest version of CCleaner. Run the program, delete everything it finds and try again... On older machines the first run could take a long time. Be patient.

If that doesn't work let me know.

 

[Draconis]

Didn't help. BTW, just tried it on Safari and it loads instantaneously.

Sounds like IE is hosed, what version of Windows are you running?

 

[Greg Alsobrook]

www.mozilla.com

 

[hdtvfan0001]

Just successfully went on DirecTV.com with no problem using IE7 and XP here.

 

[davemayo]

Sounds like IE is hosed, what version of Windows are you running?

XP.

When I tried Safari, it loaded the original page, but when I tried to log in, it hung on the login page.

 

[davemayo]

I am a computer technician and I would love the opportunity to help you. Here are a couple things to try.

Are you using Internet Explorer 7?

If so, uninstall IE7 via "Add Remove Programs" in Windows XP or "Program Features" in Windows Vista. It will automatically revert you back to IE6. See if the page works then. If it does try to reinstall a fresh copy IE7 from the microsoft update website.

http://update.microsoft.com

If that doesn't work, go to www.ccleaner.com and download the newest version of CCleaner. Run the program, delete everything it finds and try again... On older machines the first run could take a long time. Be patient.

If that doesn't work let me know.

Thanks for the advice. I'll try removing IE7 and see what happens.

 

[davemayo]

I am a computer technician and I would love the opportunity to help you. Here are a couple things to try.

Are you using Internet Explorer 7?

If so, uninstall IE7 via "Add Remove Programs" in Windows XP or "Program Features" in Windows Vista. It will automatically revert you back to IE6. See if the page works then. If it does try to reinstall a fresh copy IE7 from the microsoft update website.

http://update.microsoft.com

If that doesn't work, go to www.ccleaner.com and download the newest version of CCleaner. Run the program, delete everything it finds and try again... On older machines the first run could take a long time. Be patient.

If that doesn't work let me know.

Question, how do I preserve my bookmarks if I uninstall and resinstall IE7? I know there's a file I can save to do that but I don't remember what it is called or where to find it. Any help would be appreciated. Thanks.

 

[OverThereTooMuch]

Question, how do I preserve my bookmarks if I uninstall and resinstall IE7? I know there's a file I can save to do that but I don't remember what it is called or where to find it. Any help would be appreciated. Thanks.

From IE7:

1) Hit the Alt key to display the menu bar in IE
2) Go to File...Import and Export, then follow the wizard to export your favorites.

I've got IE7 on Vista, and I've had no issues getting to the DTV page over the last few days.

 

[davemayo]

From IE7:

1) Hit the Alt key to display the menu bar in IE
2) Go to File...Import and Export, then follow the wizard to export your favorites.

I've got IE7 on Vista, and I've had no issues getting to the DTV page over the last few days.

Thanks for the help.

I uninstalled and reinstalled IE7 and still cannot get directv.com to open. I can get on it at work no problem, but at home, no dice. It just chugs and chugs, then says cannot load webpage. I am at a loss to explain this.

 

[SPACEMAKER]

Thanks for the help.

I uninstalled and reinstalled IE7 and still cannot get directv.com to open. I can get on it at work no problem, but at home, no dice. It just chugs and chugs, then says cannot load webpage. I am at a loss to explain this.

Try opening it from google.

 

[davemayo]

Try opening it from google.

No dice.

 

[Draconis]

You can try dumping the TCP/IP stack by clinking on start than run and type netsh int ip reset c:\resetlog.txt

When you run this you will get a DOS box for a second that will close itself, reboot the machine.

-----

If this fails you can try uninstalling IE7 then reinstalling IE6.

First, get rid of IE7, you can find it in Add/Remove Programs.

Then, to reinstall IE6 in Windows XP you need to search the HDD for the file Ie.inf. It is usually in C:\Windows\Inf.

Right-click on Ie.inf and select "install", this will reinstall IE6 in it's original configuration.

After the installation is complete you will need to re-apply the security patches so windows update should be the first place you go.

 

[codespy]

Site says it will be back shortly.

Maybe this has something to do with Echostar 2 going kaput?

 

[Steve615]

I just tried going onto the site and was greeted with the following message.

"directv.com will be back shortly.
We're making improvements
to maximize your online experience."

 

[Kapeman]

I am having the same problem with IE7 and FF3: page cannot be displayed.

I have cleared cache, etc.

The offending page is the login page:

http://www.directv.com/DTVAPP/mydirectv/account/myAccount.jsp

EDIT: SOLUTION:

I found out that our (I am at the office) IDS sensors were issuing an OPSEC call to our firewalls to block Directv's IP because they were doing some sort of XML post.