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kevinturcotte said:
Just called Directv and they won't let me order an AM21N because they offer locals in my area. WHAT?!
WOW. I'd call back and see if that was a one off response or that's their actual answer across the board.
 

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Discussion Starter · #7 ·
Called back twice more and got the same response from both CSRs. They can't order it because they offer my locals in HD. I even tried asking about the sub channels that they don't carry, but apparently those aren't a good enough reason to let me shell out $50 for the AM21N. NOTHING was even mentioned about billing it to the account.
I'll try and order it through the website when I have some money to order it with.
 

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That or try SolidSignal.com. They have it in stock.
 

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kevinturcotte said:
Called back twice more and got the same response from both CSRs. They can't order it because they offer my locals in HD. I even tried asking about the sub channels that they don't carry, but apparently those aren't a good enough reason to let me shell out $50 for the AM21N. NOTHING was even mentioned about billing it to the account.
I'll try and order it through the website when I have some money to order it with.
I suggest you ask to speak to a supervisor. I have four of them (one on each DVR), all of which I received just for the asking over the past several years.
 

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Sounds like the script needs a serious going over. DIRECTV shouldn't get to choose what TV you can record (although they seem pretty committed to it at this point).
 

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harsh said:
Sounds like the script needs a serious going over. DIRECTV shouldn't get to choose what TV you can record (although they seem pretty committed to it at this point).
Something is seriously wrong somewhere. It looks like a communication problem somewhere. The big advantage (these days), is avoiding rain fade on the HD locals, which can be quite problematic, at least in this part of the midwest, so whether we get HD-LIL or not (without considering the addition of sub-channels not carried by D*), is not relevant.

Very strange. I have two AM21s here, neither is the newer "N" model. One is on an HR21-100 and the other is on an H21-200. Both work well, and both were provided by D* (admittedly, a long time ago).

I can't imagine being refused for sale by D*. How can you refuse to sell, but make it available on their web site? I don't get it.

Like I said, some error has been made. It makes no sense.
 

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This doesn't make sense. I ordered mine through a CSR and I get locals through DirecTV. And they gave it to me for free. That was last summer, but no reason to change. Maybe call retention?
 

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hasan said:
I can't imagine being refused for sale by D*. How can you refuse to sell, but make it available on their web site? I don't get it.

Like I said, some error has been made. It makes no sense.
Probably stupid CSRs who haven't been taught correctly about what they are selling and are allowed to sell.

I got 2 AM21s Free when I traded in my HR20s for HR24-500s.
 

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Discussion Starter · #19 ·
I would think the ONLY time the computer would intervene and not allow the sale is if you don't have any compatible equipment-H20, HR20, or even older receivers. I'm going to try again later. If I STILL can't get anybody to send me one, I will go through retention. I'm NOT looking for a deal or a free one, just looking to actually be able to purchase one lol
 

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Again, try Amazon. I'm angling for a heavily discounted HR34 so I didn't want to waste my goodwill on a free AM21N.

By the way, I was talking to a CSR in the equipment department and she claimed there was no such thing as an AM21.
 
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