Just called Directv and they won't let me order an AM21N because they offer locals in my area. WHAT?!
Problem is, the website wants money for it now. I wanted to have it ship today and bill it to my account.Go Beavs said:Try ordering it from the website.
I don't believe they do that for "accessories".kevinturcotte said:Problem is, the website wants money for it now. I wanted to have it ship today and bill it to my account.
Me too. $65. I don't have HD locals here in Santa Cruz and they wouldn't let me buy it either.cummingsje said:Just ordered and received one from amazon the other day.
I suggest you ask to speak to a supervisor. I have four of them (one on each DVR), all of which I received just for the asking over the past several years.kevinturcotte said:Called back twice more and got the same response from both CSRs. They can't order it because they offer my locals in HD. I even tried asking about the sub channels that they don't carry, but apparently those aren't a good enough reason to let me shell out $50 for the AM21N. NOTHING was even mentioned about billing it to the account.
I'll try and order it through the website when I have some money to order it with.
Something is seriously wrong somewhere. It looks like a communication problem somewhere. The big advantage (these days), is avoiding rain fade on the HD locals, which can be quite problematic, at least in this part of the midwest, so whether we get HD-LIL or not (without considering the addition of sub-channels not carried by D*), is not relevant.harsh said:Sounds like the script needs a serious going over. DIRECTV shouldn't get to choose what TV you can record (although they seem pretty committed to it at this point).
WOW!!! You must be tight on Money!!! :nono2:kevinturcotte said:I'll try and order it through the website when I have some money to order it with.
Probably stupid CSRs who haven't been taught correctly about what they are selling and are allowed to sell.hasan said:I can't imagine being refused for sale by D*. How can you refuse to sell, but make it available on their web site? I don't get it.
Like I said, some error has been made. It makes no sense.
Check comes in next week!Richierich said:WOW!!! You must be tight on Money!!! :nono2:
Right now I'm looking to have them ship it out and just bill it to the account. Once I get my check next week, I can actually buy one wherever I want.EyeRonik1 said:Again, try Amazon. I'm angling for a heavily discounted HR34 so I didn't want to waste my goodwill on a free AM21N.
By the way, I was talking to a CSR in the equipment department and she claimed there was no such thing as an AM21.
CSRs are trained to read scripts. In view of the evidence (the consistency of the answer), it appears that the scripts explicitly say no dice.Richierich said:Probably stupid CSRs who haven't been taught correctly about what they are selling and are allowed to sell
Yes, but there was discussion a couple of weeks ago that many many CSRs Ignore Scripts and don't read Info given to them and therefore they make ignorant decisions and I have run into this many many times where I had to instruct the CSR how to proceed and why he/she was wrong.harsh said:CSRs are trained to read scripts. In view of the evidence (the consistency of the answer), it appears that the scripts explicitly say no dice.