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Mentor
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44 Posts
Discussion Starter · #1 ·
I've been a sub since May 2002 and my current package is the Total Choice Plus. I know D* has changed it package names and, to some degree, the contents of the packages.

Well, as part of my free HD upgrades in June, I was given free movie packages for 3 months. The freebies expired yesterday, but the family decided we wanted to keep HBO. So, I logon to my D* account and try to add HBO ($14/month charge). A message popped up that my current packages are obsolete and in order to add HBO, I would need to update my subscription with a current package. I've added/dropped movie packages earlier this year and this never occurred.

Is this a limitation of adding HBO online and I can get it added by calling CS....or is will I be forced to give up my current package?

I'll have to do a little research to see if I really want to change packages just to get HBO. This seems like an unusual way to encourage people to update their obsolete programming packages.
 

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Beware the Attack Basset
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24,657 Posts
DIRECTV is starting to play hardball with obsolete packages. You're going to have to do battle over the phone and they may well tell you that you cannot order HBO without updating your package choice.
 

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Icon
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762 Posts
Some folks have had some luck calling in and getting the CSR to add/subtract programming and not mess up the grandfathered package, but as Harsh stated, they seem to have taken a hard line approach with it and are requireing people to do it when they change their programming.
 

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Godfather
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311 Posts
Just call on the phone (speak to an actual human being) and ask them to add on HBO. I had a similar issue with another movie pack. I called and it was no problem. I didn't have to upgrade to a current base pack, either.
 

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Godfather
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294 Posts
aa9vi said:
Just call on the phone (speak to an actual human being) and ask them to add on HBO. I had a similar issue with another movie pack. I called and it was no problem. I didn't have to upgrade to a current base pack, either.
I didn't even have to talk to a human, just used the phone to add HBO via the automated system, and verified on line still on grandfathered package.
 
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