I cancelled my protection plan and when i got my bill there was a charge for $10. I called and was told there is a $10 fee to cancel the protection plan, is this correct???
I got the protection when I upgraded to HD a few months ago so those dont fit for me.dodge boy said:I could see this charge for 2 reasons:
1.) you had it less than 30 days.
2.) you got equipment fixed or a service call for free and had not been a subscriber and in return agreed to carry it for 1 year adn canceled before that.
I wonder if they treat it the same as "downgrading" programming? In the past (it's been a while), I got charged a fee...I can't recall if it was 5 or 10 bucks when I dropped Showtime & Movie channels. I just laughed when I was told, but of course, saved a lot more than that in the first month of cancellation. I think they consider it a "processing fee", since they are losing future income, instead of gaining it.cmtar said:I got the protection when I upgraded to HD a few months ago so those dont fit for me.
oh ok well that explains it, not a big deal i was just wondering why the fee.RAD said:The terms and conditions at http://www.directv.com/learn/pdf/DirecTV_service_contract_v4.pdf
say :While this Plan may be canceled by you for any reason, an administrative
fee of ten dollars ($10.00) will be assessed if the Plan is cancelled mid-term.
So since you cancelled it during the 1 year term you got hit with the $10 fee.