[cmtar]

I cancelled my protection plan and when i got my bill there was a charge for $10. I called and was told there is a $10 fee to cancel the protection plan, is this correct???

 

[dodge boy]

I could see this charge for 2 reasons:
1.) you had it less than 30 days.

2.) you got equipment fixed or a service call for free and had not been a subscriber and in return agreed to carry it for 1 year adn canceled before that.

 

[cmtar]

I could see this charge for 2 reasons:
1.) you had it less than 30 days.

2.) you got equipment fixed or a service call for free and had not been a subscriber and in return agreed to carry it for 1 year adn canceled before that.

I got the protection when I upgraded to HD a few months ago so those dont fit for me.

 

[RAD]

The terms and conditions at http://www.directv.com/learn/pdf/DirecTV_service_contract_v4.pdf

say :While this Plan may be canceled by you for any reason, an administrative
fee of ten dollars ($10.00) will be assessed if the Plan is cancelled mid-term.

So since you cancelled it during the 1 year term you got hit with the $10 fee.

 

[hasan]

I got the protection when I upgraded to HD a few months ago so those dont fit for me.

I wonder if they treat it the same as "downgrading" programming? In the past (it's been a while), I got charged a fee...I can't recall if it was 5 or 10 bucks when I dropped Showtime & Movie channels. I just laughed when I was told, but of course, saved a lot more than that in the first month of cancellation. I think they consider it a "processing fee", since they are losing future income, instead of gaining it.

Of course, when you add programming, there is no such fee. (but similar processing).

I'm not complaining...it makes sense in a perverse "get every dime you can" sort of way...after all why should they make it "no pain" to drop services? It also might prevent capricious "start/stop" orders for individual showings.

 

[cmtar]

The terms and conditions at http://www.directv.com/learn/pdf/DirecTV_service_contract_v4.pdf

say :While this Plan may be canceled by you for any reason, an administrative
fee of ten dollars ($10.00) will be assessed if the Plan is cancelled mid-term.

So since you cancelled it during the 1 year term you got hit with the $10 fee.

oh ok well that explains it, not a big deal i was just wondering why the fee.

 

[studdad]

oh ok well that explains it, not a big deal i was just wondering why the fee.

Hitting that delete button is pretty damn expensive. It costs a lot of money to employ those knowledgeble CSRs from China .