its not uncommon to be charged for a second line. custom work. i would say $100 is a bit steep. usually around $50-60 is the norm. i would give it a second chance. it sounds like an installer trying to rip them off.
If a cable already existed, it should've been easy for the installer to run a 2nd line. I had a second line ran to my HR21, the installer was hesitant but did it as I told him "Why does the HR21 have 2 tuners?". The installer for your family member was probably trying to take advantage and get extra $$Quigs said:I recently referred a family member to Directv and they had a strange experience. They signed up for the NFL Ticket Promo and had the install scheduled. The installer arrived and informed them he would have to charge them $100 per room to install the second cable line. He also had 1 DVR that only would record a single channel. He claimed the HD DVR was not available. Strange.
They called Directv to ask why this was the case and they told them they would have to work that out with the installer. That is very odd. Never heard of that. They basically canceled and said no thank you. They said the directv customer service rep was pretty rude and they asked to talk to a manager. The manager said the same thing.
+1davring said:There should be NO additional charge for a second line, period. If it involves a "custon install", , wall fishing, actic crawling, etc that would be understandable. I think the installer is something less than honest. Advise them to call D* and inform them.
Okay, let's get this clear.idigg said:If a cable already existed, it should've been easy for the installer to run a 2nd line.