its not uncommon to be charged for a second line. custom work. i would say $100 is a bit steep. usually around $50-60 is the norm. i would give it a second chance. it sounds like an installer trying to rip them off.
Charged for Install?
I recently referred a family member to Directv and they had a strange experience. They signed up for the NFL Ticket Promo and had the install scheduled. The installer arrived and informed them he would have to charge them $100 per room to install the second cable line. He also had 1 DVR that only would record a single channel. He claimed the HD DVR was not available. Strange.
They called Directv to ask why this was the case and they told them they would have to work that out with the installer. That is very odd. Never heard of that. They basically canceled and said no thank you. They said the directv customer service rep was pretty rude and they asked to talk to a manager. The manager said the same thing.
Thoughts?
They called Directv to ask why this was the case and they told them they would have to work that out with the installer. That is very odd. Never heard of that. They basically canceled and said no thank you. They said the directv customer service rep was pretty rude and they asked to talk to a manager. The manager said the same thing.
Thoughts?
1 - 7 of 7 Posts
There should be NO additional charge for a second line, period. If it involves a "custon install", , wall fishing, actic crawling, etc that would be understandable. I think the installer is something less than honest. Advise them to call D* and inform them.
If a cable already existed, it should've been easy for the installer to run a 2nd line. I had a second line ran to my HR21, the installer was hesitant but did it as I told him "Why does the HR21 have 2 tuners?". The installer for your family member was probably trying to take advantage and get extra $$Quigs said:I recently referred a family member to Directv and they had a strange experience. They signed up for the NFL Ticket Promo and had the install scheduled. The installer arrived and informed them he would have to charge them $100 per room to install the second cable line. He also had 1 DVR that only would record a single channel. He claimed the HD DVR was not available. Strange.
They called Directv to ask why this was the case and they told them they would have to work that out with the installer. That is very odd. Never heard of that. They basically canceled and said no thank you. They said the directv customer service rep was pretty rude and they asked to talk to a manager. The manager said the same thing.
Thoughts?
All DirecTV DVR's have dual tuners, which can record 2 channels at once.
+1davring said:There should be NO additional charge for a second line, period. If it involves a "custon install", , wall fishing, actic crawling, etc that would be understandable. I think the installer is something less than honest. Advise them to call D* and inform them.
Okay, let's get this clear.idigg said:If a cable already existed, it should've been easy for the installer to run a 2nd line.
DirecTV requires their (i.e., HSP/AFS installers) to run a second line for a DVR for free, with a few exceptions:
- Wall fishes are not free. Attic/crawlspace work is usually not free (some techs will do this for free if it is relatively easy, though.)
- Wiring that would be unsafe, such as strung across a floor, cannot be done (think: apartments/condos where you aren't allowed to drill).
A "free" additional line generally means the cable will be run along the outside of the house, drilled in through an outside wall, and ran to the DVR. This is acceptable for many people, and happens thousands of times a day. Some folks are absolutely NOT okay with wires running on the outside of their house, and insist on wall fishes or some other non-standard installation to hide their cabling. THAT is custom work and payable to the installer.
And, to address the item that I quoted: an existing line in a location in most cases does NOT make running a second line any easier. Most pre-wired cables are stapled to the studs inside the walls, and many are not straight runs, meaning the cable is routed around and through things that would prevent a straight pull even if it wasn't stapled.
So, before judgement can be made either way, it would be necessary to know exactly what was wanted, and how it was communicated.
1 - 7 of 7 Posts
- This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
DBSTalk Forum
A forum community dedicated to digital bit streaming enthusiasts. Come join the discussion about programming, content, and reception, home theaters, displays, models, styles, satellites, reviews, accessories, classifieds, and more!
Full Forum Listing
Recommended Communities
