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· Legend
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144 Posts
Discussion Starter · #3 ·
I know that but they are allowing access to the channel with the Choice XTRA free preview this week. This will make it seem you can get it if you dont subscribe to Choice XTRA already. They may havr added it back to Choice XTRA and moved it back down fron ultimate is all I am saying it seems like.
 

· Hall Of Fame
Joined
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10,062 Posts
You could call them and ask.
Lots of times what is written on a website is out of date.
 

· Banned
Joined
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109 Posts
It appears there giving a free preview of the old Choice Xtra Classic (now grandfathered) might have been an authorization mistake. Because I am getting the following channels and currently have Choice Xtra (non-granfathered):
Boomerang
Chiller
NHL Network
Sprout
Style
Tennis Channel
 

· Godfather
Joined
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513 Posts
It's nice they are giving away the extra channels but it's a pretty crappy mistake and I'm sure will create a nuisance with CSRs.

"Hi, I'd like to upgrade to Choice Xtra."

"OK. Are the channels showing up on your screen?"

"No. I'm on NHL Network and it still says not authorized."

"You need Choice Ultimate for NHL Network."

"I had it during the Choice Xtra Free Preview."

etc.
 

· AllStar
Joined
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120 Posts
I was on the grandfathered Choice Xtra Classic package and was receiving those channels, but last week, I ordered Showtime for the new season of Dexter, and was told I had to change to the new Choice Xtra package to get Showtime, and now I don't get those channels anymore. I think I have been duped.
 

· DaBears
Joined
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5,992 Posts
jimstick said:
I was on the grandfathered Choice Xtra Classic package and was receiving those channels, but last week, I ordered Showtime for the new season of Dexter, and was told I had to change to the new Choice Xtra package to get Showtime, and now I don't get those channels anymore. I think I have been duped.
You should not have been forced to change. If you call back with in 30 days you can get your old one back. You only have to change if you want to make changes on the website.
 

· An Awesome Dude
Joined
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789 Posts
jimstick said:
I was on the grandfathered Choice Xtra Classic package and was receiving those channels, but last week, I ordered Showtime for the new season of Dexter, and was told I had to change to the new Choice Xtra package to get Showtime, and now I don't get those channels anymore. I think I have been duped.
They shouldnt have done that!!!!!!! -- THEY CANT TAKE YOU OFF WHAT YOU HAD BEFORE IT WAS DISCOTINUED!!!

You should call them back and explain you have been a loyal DTV fan for many years and you dont feel like your being treated as such and you want your old package back!!

Good luck -- DONT JUST SIT THERE,TAKE ACTION :)
 
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