Don't waste your time filing a Class Action. If it upsets you that much then drop DirecTV.
Class Action
This latest fiasco has put me over the edge. My HR20-700 was actually working quite well over the last several months until this 0x254 disaster was released.
I beleive it is time for D* to either step up, hire some professionals to debug and finalize the code for this thing and be done with it or to admit they have screwed up and make it right.
I've already arranged a Class Action suit to be filed unless they get this thing fixed.
Any opinions?
I beleive it is time for D* to either step up, hire some professionals to debug and finalize the code for this thing and be done with it or to admit they have screwed up and make it right.
I've already arranged a Class Action suit to be filed unless they get this thing fixed.
Any opinions?
1 - 20 of 88 Posts
Agreed .. While there will always be spot examples of problems, the national release, overall, is showing the best results ever at this point.litzdog911 said:Don't waste your time filing a Class Action. If it upsets you that much then drop DirecTV.
Getting a class certified will be a challenge, given the individualized issues involved. Then there's your agreement, in which you agreed to arbitrate. Who is in the class? Not me, because I've had no problems.
Let's say you survived those issues. Then you litigate for 3 years or more, and when the case settles, you get a small credit, tops.
I think it's not a very good case. But you have the right to sue if you think it's in your interest.
Let's say you survived those issues. Then you litigate for 3 years or more, and when the case settles, you get a small credit, tops.
I think it's not a very good case. But you have the right to sue if you think it's in your interest.
No no please stop stop im gonna pee myself!!!! HAHAHAHAHAHAHATDooley said:I've already arranged a Class Action suit to be filed unless they get this thing fixed.
Other than a couple miner things i have never had a problem with D*, its better and cheaper than cable so i can deal with it if for some reason they had a bad software update its not like there sending screwed up stuff down the line on purpose just to make people made. The worst problem I have had is i dont like where the guy put the dish but oh well its not the end of the world. People always trying to sue for something.
I understand the frustration of the OP. I felt the same way when I had 0x235. After a shaky start 0x254 has been solid.
As far as class action is concerned everyone with a brain knows that the only people that would benefit from something like that would be the lawyers. D* would pass the costs on to the subs. Who do you think loses in that scenario?
As far as class action is concerned everyone with a brain knows that the only people that would benefit from something like that would be the lawyers. D* would pass the costs on to the subs. Who do you think loses in that scenario?
Definitely agreed...litzdog911 said:Don't waste your time filing a Class Action. If it upsets you that much then drop DirecTV.
A class action suit would only lead to an increase in prices!
Good luck finding people to participate. This forum is a small percentage of D* users, and I doubt that you'll find enough people to participate.
Also, good luck finding an attorney to take on D* with the agreements in place between the users and D*.
Finally, rest assured that D* will find 100 times the people you can get signed up to say that their systems work (include me in that group).
As I've said in other places in this forum, more often than not, there's a disconnect somewhere in the users system or setup causing problems. Otherwise, these would be global issues and everyone would have the same problems that the OP is seeing.
Also, good luck finding an attorney to take on D* with the agreements in place between the users and D*.
Finally, rest assured that D* will find 100 times the people you can get signed up to say that their systems work (include me in that group).
As I've said in other places in this forum, more often than not, there's a disconnect somewhere in the users system or setup causing problems. Otherwise, these would be global issues and everyone would have the same problems that the OP is seeing.
Same here on 2 HR20-700's.SPACEMAKER said:I understand the frustration of the OP. I felt the same way when I had 0x235. After a shaky start 0x254 has been solid.
My HR20-700 is stable and performing well. I wonder if the users having issues have an installation issue, hardware problem or use the unit in a particular way.
It might be more constructive to debate the issue...
It might be more constructive to debate the issue...
Well put. The idea of class action suits seems to be just another way for lawyers to make money. It's pretty rare that the average person sees any benefit from one.
Pretty much true, nobody gains a lot from a class action unless the company being sued takes a lot of action once they realize how PO'd a bunch of their customers are.
However...considering I spent a year with directv telling me that the occasional problems I had with my directivo would "go away" if I changed to their dvr, only to find after giving in that the directv dvr was far less stable and had far more problems, and that the unit fails periodically to perform its basic recording and playback functions...I can see why some people are pretty upset.
However...considering I spent a year with directv telling me that the occasional problems I had with my directivo would "go away" if I changed to their dvr, only to find after giving in that the directv dvr was far less stable and had far more problems, and that the unit fails periodically to perform its basic recording and playback functions...I can see why some people are pretty upset.
I understand that people are upset, I just think that the time it takes to go through a class action suit, and the small reward each member of the class is entitled to makes it a waste of time for consumer electronics. Honestly, vote with your wallet. If you think you'll be happier with another provider, I urge you to pursue that. You'll get relief faster than a class action suit.
I don't know if a class action in this case is worthwhile, but in the past they have had a positive effect with DirecTV. It's a shame that consumers have been forced to bring these cases.
1. Just a month ago the customers that were supposed to receive a portable DVD player for signing up with DirecTV got them through a class action suit.
2. When you go into retail stores that lease DirecTV receivers there is far more prominent signage and notice of the lease (rather than purchase). This is most likely the result of a class action suit filed earlier this year.
Finally, as for the arbitration clause...this was a part of the judge's ruling when DirecTV tried to enforce that clause in another case...
"We do not hold that all class action waivers are necessarily unconscionable. But when the waiver is found in a consumer contract of adhesion in a setting in which disputes between the contracting parties predictably involve small amounts of damages, and when it is alleged that the party with the superior bargaining power has carried out a scheme to deliberately cheat large numbers of consumers out of individually small sums of money, then, at least to the extent the obligation at issue is governed by California law, the waiver becomes in practice the exemption of the party 'from responsibility for [its] own fraud, or willful injury to the person or property of another.' . . . Under these circumstances, such waivers are unconscionable under California law and should not be enforced."
1. Just a month ago the customers that were supposed to receive a portable DVD player for signing up with DirecTV got them through a class action suit.
2. When you go into retail stores that lease DirecTV receivers there is far more prominent signage and notice of the lease (rather than purchase). This is most likely the result of a class action suit filed earlier this year.
Finally, as for the arbitration clause...this was a part of the judge's ruling when DirecTV tried to enforce that clause in another case...
"We do not hold that all class action waivers are necessarily unconscionable. But when the waiver is found in a consumer contract of adhesion in a setting in which disputes between the contracting parties predictably involve small amounts of damages, and when it is alleged that the party with the superior bargaining power has carried out a scheme to deliberately cheat large numbers of consumers out of individually small sums of money, then, at least to the extent the obligation at issue is governed by California law, the waiver becomes in practice the exemption of the party 'from responsibility for [its] own fraud, or willful injury to the person or property of another.' . . . Under these circumstances, such waivers are unconscionable under California law and should not be enforced."
Be careful with this thread. We have rules here about discussing things of this nature. From our forum rules:
We are a neutral site and do not participate in "call to arms" against any company.(g) .....Links to online petitions or calls for class action lawsuits are not allowed.
I agree that class-action suits are a huge waste of time. Even if you win, what you'll probably get out of the settlement will be two coupons for $5 applicable toward pay-per-view movies. (What you *should* get, of course, is a DirecTV commitment to hire programmers that actually know how to design software and find and fix bugs, but lawsuits tend to make people want to dig in rather than change, so there's just no help for it. I'm a programmer; been one since the early '70s. I've written everything from device drivers to compilers, and my own operating system. I *know* that it can be done better.)
So what am I to do? I have a pair of DirecTivo SD receivers. They *always* record what I tell them to. They have dual live buffers (DLB), which I use a lot. And they have Tivo Suggestions, which I *really* depend on for catching programs I'd be interested in watching but had no idea existed or would be shown. And let me not fail to mention the terrific Wishlist system that lets me tell the receiver to continue to look *forever* for a show that fits certain keyword criteria and record it.
If I upgrade to one of the new HR20- or HR-21 receivers, I'm going to lose *all* of the above, and get a box that's going to fail to record programs and need to be rebooted on a more-or-less regular basis.
So I'm looking forward to the future, when I will be *forced* to switch off my DirecTivo units, with despair. I appreciate that some will suggest I try a different provider -- but I'm a DirecTV customer precisely because I *used* to be a Dish Network customer. I left because I was tired of fighting their software problems, and noted that the DBStalk forum for the DirecTivo units had nearly *no* problem-report threads.
If I was guaranteed to get an HR2x unit that never crapped out, never needed rebooting, and never missed recordings, like Stuart and Doug have, I'd be reasonably happy (whilst still missing DLB, Suggestions, and Wishlist) about my prospects for the future. But how likely is that to happen, really? And how likely is it that I'll get any satisfaction from DirecTV if and when I *do* have problems? It looks to me as though the prevailing attitude is "gee, that's too bad -- but it works great for other folks".
I'm not trying to bash DirecTV -- I am quite happy (nay; *thrilled*) with the service I have now. (Programmers, I bash all the time -- *my* software Just Works.) But I'm going to be forced off the service I have now, eventually, in favor of inferior alternatives in terms of reliability and capability.
Let me end with a question: If I add a single HR2x unit, and upgrade the dish, can I hook my existing DirecTivo unit to the new dish as well? That'd let me "preview" the HR2x without degrading my existing service. If it's possible, I'd appreciate a bit of exposition on how to hook it up.
Thanks.
Terry (astrotrf)
So what am I to do? I have a pair of DirecTivo SD receivers. They *always* record what I tell them to. They have dual live buffers (DLB), which I use a lot. And they have Tivo Suggestions, which I *really* depend on for catching programs I'd be interested in watching but had no idea existed or would be shown. And let me not fail to mention the terrific Wishlist system that lets me tell the receiver to continue to look *forever* for a show that fits certain keyword criteria and record it.
If I upgrade to one of the new HR20- or HR-21 receivers, I'm going to lose *all* of the above, and get a box that's going to fail to record programs and need to be rebooted on a more-or-less regular basis.
So I'm looking forward to the future, when I will be *forced* to switch off my DirecTivo units, with despair. I appreciate that some will suggest I try a different provider -- but I'm a DirecTV customer precisely because I *used* to be a Dish Network customer. I left because I was tired of fighting their software problems, and noted that the DBStalk forum for the DirecTivo units had nearly *no* problem-report threads.
If I was guaranteed to get an HR2x unit that never crapped out, never needed rebooting, and never missed recordings, like Stuart and Doug have, I'd be reasonably happy (whilst still missing DLB, Suggestions, and Wishlist) about my prospects for the future. But how likely is that to happen, really? And how likely is it that I'll get any satisfaction from DirecTV if and when I *do* have problems? It looks to me as though the prevailing attitude is "gee, that's too bad -- but it works great for other folks".
I'm not trying to bash DirecTV -- I am quite happy (nay; *thrilled*) with the service I have now. (Programmers, I bash all the time -- *my* software Just Works.) But I'm going to be forced off the service I have now, eventually, in favor of inferior alternatives in terms of reliability and capability.
Let me end with a question: If I add a single HR2x unit, and upgrade the dish, can I hook my existing DirecTivo unit to the new dish as well? That'd let me "preview" the HR2x without degrading my existing service. If it's possible, I'd appreciate a bit of exposition on how to hook it up.
Thanks.
Terry (astrotrf)
So, how 'bout it. Could you help us to help you by giving us more information?TDooley said:This latest fiasco has put me over the edge. My HR20-700 was actually working quite well over the last several months until this 0x254 disaster was released.
I beleive it is time for D* to either step up, hire some professionals to debug and finalize the code for this thing and be done with it or to admit they have screwed up and make it right.
I've already arranged a Class Action suit to be filed unless they get this thing fixed.
Any opinions?
Amen to that.astrotrf said:I agree that class-action suits are a huge waste of time. Even if you win, what you'll probably get out of the settlement will be two coupons for $5 applicable toward pay-per-view movies. (What you *should* get, of course, is a DirecTV commitment to hire programmers that actually know how to design software and find and fix bugs, but lawsuits tend to make people want to dig in rather than change, so there's just no help for it. I'm a programmer; been one since the early '70s. I've written everything from device drivers to compilers, and my own operating system. I *know* that it can be done better.)
So what am I to do? I have a pair of DirecTivo SD receivers. They *always* record what I tell them to. They have dual live buffers (DLB), which I use a lot. And they have Tivo Suggestions, which I *really* depend on for catching programs I'd be interested in watching but had no idea existed or would be shown. And let me not fail to mention the terrific Wishlist system that lets me tell the receiver to continue to look *forever* for a show that fits certain keyword criteria and record it.
If I upgrade to one of the new HR20- or HR-21 receivers, I'm going to lose *all* of the above, and get a box that's going to fail to record programs and need to be rebooted on a more-or-less regular basis.
So I'm looking forward to the future, when I will be *forced* to switch off my DirecTivo units, with despair. I appreciate that some will suggest I try a different provider -- but I'm a DirecTV customer precisely because I *used* to be a Dish Network customer. I left because I was tired of fighting their software problems, and noted that the DBStalk forum for the DirecTivo units had nearly *no* problem-report threads.
If I was guaranteed to get an HR2x unit that never crapped out, never needed rebooting, and never missed recordings, like Stuart and Doug have, I'd be reasonably happy (whilst still missing DLB, Suggestions, and Wishlist) about my prospects for the future. But how likely is that to happen, really? And how likely is it that I'll get any satisfaction from DirecTV if and when I *do* have problems? It looks to me as though the prevailing attitude is "gee, that's too bad -- but it works great for other folks".
I'm not trying to bash DirecTV -- I am quite happy (nay; *thrilled*) with the service I have now. (Programmers, I bash all the time -- *my* software Just Works.) But I'm going to be forced off the service I have now, eventually, in favor of inferior alternatives in terms of reliability and capability.
Let me end with a question: If I add a single HR2x unit, and upgrade the dish, can I hook my existing DirecTivo unit to the new dish as well? That'd let me "preview" the HR2x without degrading my existing service. If it's possible, I'd appreciate a bit of exposition on how to hook it up.
Thanks.
Terry (astrotrf)
Customer since 01 with SD, then HD (HR10), then bought in to get an HR20 (still keep my HR10 and used it extensively since then to back up HR20 with missed recording).
To now just experience the most horible experience with customer service (link below) just to get a replacement. Finally, one or two SCRs that really know what a CSR should be and how to do things.
BTW, answer to Terry's question = Yes. I have HR10 (Directivo) currently with HR20 with no issue and HR10 is working fine, not missing a thing.
http://www.dbstalk.com/showthread.php?t=133090
You can continue to use your TiVo if you like. The HR10 can still receive HD in OTA if that is available at your location and if not, SD programming will be available for some time to come .. possibly until your TiVo finally bites the dust.astrotrf said:So I'm looking forward to the future, when I will be *forced* to switch off my DirecTivo units, with despair. I appreciate that some will suggest I try a different provider -- but I'm a DirecTV customer precisely because I *used* to be a Dish Network customer. I left because I was tired of fighting their software problems, and noted that the DBStalk forum for the DirecTivo units had nearly *no* problem-report threads.
The old adage "No news is good news" definitely applies here. Some of us just like to talk DBS, so here we are .. There are others with legitimate problems and many times it has something to do with the installation. Then there are folks that are disgruntled that want to vent ..astrotrf said:If I was guaranteed to get an HR2x unit that never crapped out, never needed rebooting, and never missed recordings, like Stuart and Doug have, I'd be reasonably happy (whilst still missing DLB, Suggestions, and Wishlist) about my prospects for the future. But how likely is that to happen, really? And how likely is it that I'll get any satisfaction from DirecTV if and when I *do* have problems? It looks to me as though the prevailing attitude is "gee, that's too bad -- but it works great for other folks".
I will tell you this, though .. the most recent national release is the most stable yet.
Interesting statement to make considering it has been out for about a week and only two days in some areas.Doug Brott said:I will tell you this, though .. the most recent national release is the most stable yet.
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