For reasons you won't like.Dcm210 said:
close your account?
when I called to talk to retention,it asked if i wanted change my programming or close your account? Does anyone know why they changed it
1 - 12 of 12 Posts
Retention should only be used by people that either want to cancel or have a grievance that can't be resolved through normal customer service reps. Far too many people just go straight to retention to try to get what they want as an exception to D*'s policies.
It's about time they cracked down on the "cancel cancel" crowd. I just ask regular CSRs for discounts; they give them, too.
So if you select Close Account does it happen automatically? Sounds like they just changed their message to close instead of cancel.
That's all they did. There's no way they would just cancel an account based on a voice prompt.anex80 said:So if you select Close Account does it happen automatically? Sounds like they just changed their message to close instead of cancel.
If the phone number matched what they have on record for your acct., why not? As long as there was a 2-step process, phone number and you give the acct number....automated cancel if you choose.Grafixguy said:That's all they did. There's no way they would just cancel an account based on a voice prompt.
Dcm210 said:when I called to talk to retention,it asked if i wanted change my programming or close your account? Does anyone know why they changed it
Please elaborate.Shades228 said:For reasons you won't like.
There's no point. People won't change their mind about calling and asking for that department specifically. They'll justify it for whatever reason no matter how factual or not it is. So again it was changed and people won't like the reasons so why bother getting into it.Jon J said:Please elaborate.
Because they're going to want to have a human try to talk you out of it. That's the reason for having a retention department.CCarncross said:If the phone number matched what they have on record for your acct., why not? As long as there was a 2-step process, phone number and you give the acct number....automated cancel if you choose.
I was just trying to get to get a diso**** on ESPN Gameplan. Retention works with you better than the CSRs.
Thanks for proving our point.Dcm210 said:I was just trying to get to get a diso**** on ESPN Gameplan. Retention works with you better than the CSRs.
1 - 12 of 12 Posts
- This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
DBSTalk Forum
A forum community dedicated to digital bit streaming enthusiasts. Come join the discussion about programming, content, and reception, home theaters, displays, models, styles, satellites, reviews, accessories, classifieds, and more!
Full Forum Listing
Recommended Communities
