Clint Lamor said:
Sort of like the PC that you buy from Dell? Which many people have problems with? Much like a normal PC these DVR's are PC's and have issues just like them.
No, you're just being deliberately obtuse.
Computers are general-purpose, "white box" devices with a user-customizeable (and user-screw-uppable) OS, with applications installed by the user.
A DVR is a dedicated, single-purpose "black box" device with no user-customizeable OS, and without end-user-installable applications.
The two are nothing alike, and since I don't believe you're this stupid, I can only assume you're intentionally trying to muddy the waters.
And as far as "what matters", charging your top-tier customer base $300 for becoming unwitting beta-testers and forcing them to remain so for an indeterminate period of time while leaving them without a viable DVR solution is VERY MUCH what matters. not that it's "fixed eventually".
if they want us to beta test this product, and expect us to keep it in its current state, they can darn well refund the money we spent to have the dubious privilege.