622 Tips & Trick Keeper
If this was the case, then the same would go for almost ever consumer device I know of. Does Canon have an official software reporting mechanism and Beta programs for their cameras? Sony? I am not aware of one. I know Dish does not and I am not aware of any of these type of mechanism from the cable side of the fence. Dish does have a Beta program but it is closed and from my understanding people that participate in it are under NDA.HaiChinGow said:You do realize that this forum itself is indicative of the overall problem. Soliciting Beta feedback through a non-official proxy shows that D* was not prepared to release a product that was not ready for market.
From my experience, this type of situation is not uncommon for companies where software is a necessary evil (company perspective) to sell hardware or services. Software companies get it, but most hardware and service oriented companies don't. In this case, DirecTV is a content company and not even a hardware company so they are even further from a software company as I see it.
Yes it would be nice to see official software related communication with companies like this, but software to them is not primary (I have worked with hardware companies and now data delivery companies), it is a small piece in their eyes and one that rarely gets the focus it should. (From a software engineers perspective). This is not a DirecTV issue.. It is a issue of a lot of companies whose primary focus is not the delivery of software but the delivery of hardware or data through the use of software.
Since I don't frequent this forum.. Really can't comment on how your two statements are tied together.. From my vantage point.. I don't see the connection, but I don't have the details so I will let others that do have the context answer that question.
Yes I agree this area could much be improved with these type of companies.. But also, given the threads I have removed over the past year because of the nature of the content, I can also understand their hesitancy to jump into that abyss.
<< Personal Opinion on purpose of DBSTalk>>>
I agree with you hai and this is one of the main areas that DBSTalk tries to fill by trying to create an environment were users can discuss their issues, look for work-arounds, get help from other users, and hopefully by providing constructive areas engineers from both D* and E* will frequent the forums and will use them as a tool to improve the products we use. The goal at DBSTalk is not to only provide threads of glowing opinions, It is to have users help users. From the Dish side of the fence, our support forums have a no bash rule, the main purpose of this rule is so those forums remains constructive and even toned so that the E* engineers don't have to wade through the bash rocks to get to the meat of the issues. I know if I had to, I personally would not hang around often. Maybe other engineers have no problem hearing "You guys suck", but I wouldn't stick around if I had to do that and from my perspective I want engineer eyes here because those are the eyes that will fix the issues.
<<<End of Persona OPinion of DBSTalk>>>