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125 Posts
After a few calls I was able to get another HD DVR for $120 shipped and $10 off credit for 12 months approx 6 weeks ago. My 2 yr commit was up in sept so I was happy to commit for another 2 yrs to get this deal.
So I look at my bill and had the $10 off for 12 months and another $10 off for 6 months. The $10 off for 6 months I got approx 2 months ago as DISH was offering a free premium channel if you had paperless billing. DTV said I could have that or $10off/6 months.
Well I get this months bill and have no discounts. So I send DTV an email and they tell me I can't have 2 discounts. I told them you gave them to me. The 2nd CSR had to see my first discount on my account when she gave me the 2nd discount.
Over the next 4 emails back and forth they told me:
1. We are giving you the balance of $40 credit and thats the end of this.
2. We don't show any records of you getting the 2nd discount ($10 off 12 months) Really then why was it on my bill? They then claim it was a misunderstanding.
Had I known I was not going to get the $120 in credits, I would of not signed up for another 2 yrs, looks like I am stuck.
Everytime I email them again with facts, they just tell me no.
Kind of reminds me the last time I got screwed around by DTV:
http://www.dbstalk.com/showthread.php?t=70592
I really love the HD PQ I get with DTV, but the CS sucks!!!!
So I look at my bill and had the $10 off for 12 months and another $10 off for 6 months. The $10 off for 6 months I got approx 2 months ago as DISH was offering a free premium channel if you had paperless billing. DTV said I could have that or $10off/6 months.
Well I get this months bill and have no discounts. So I send DTV an email and they tell me I can't have 2 discounts. I told them you gave them to me. The 2nd CSR had to see my first discount on my account when she gave me the 2nd discount.
Over the next 4 emails back and forth they told me:
1. We are giving you the balance of $40 credit and thats the end of this.
2. We don't show any records of you getting the 2nd discount ($10 off 12 months) Really then why was it on my bill? They then claim it was a misunderstanding.
Had I known I was not going to get the $120 in credits, I would of not signed up for another 2 yrs, looks like I am stuck.
Everytime I email them again with facts, they just tell me no.
Kind of reminds me the last time I got screwed around by DTV:
http://www.dbstalk.com/showthread.php?t=70592
I really love the HD PQ I get with DTV, but the CS sucks!!!!