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I am upgrading to HD by adding a HR20 to my main TV. I seemed to get a good deal on the install from Directv but during today's install, the deal is starting to change. D* charged me $50 for the new receiver and gave me a $10 credit per month for the first year by agreeing to a 2 year commitment. All sounded fine until the install.
My original dish is a triple LNB mounted on the second story roof about 6 feet from the eve. I requested a 40' ladder and told the CSR that it is a relatively steep pitch roof. They said that it would be no problem.
The installer came out today and told me that he would not be able to install the dish today as he only brought a 26' foot ladder and he would need a harness to get up on the roof. Only one guy in Seattle has a harness and they could do it next weekend. When they can do the install, they would place the dish on the eve as D* will not let them drill into the roof as a liability of possible future water damage.
The installer said that this would no longer be a normal install; now a custom install. I asked him how much that would cost and he said $150 to $300 based on $37.5 per half hour. The original installer did not charge me anything.
I really liked the original install location as it was not visable; not from the street, not from the neighbors, nowhere. My questions are: 1) Does the new slimline dish have a similar mounting plate/mast so that only the dish can be replaced? 2) Should this be considered a custom install since I was very clear in my communication with Directv about the height concerns? 3) Will Directv compensate me for missing the OSU/Mich & USC/Cal games in HD and having to watch them in SD
? & Should D* pay for the custom install?
I'm not really happy with the situation as I dont have HD today and I have an unknown expense for something that was supposed to be paid in full. If anyone has any answers to my questions or any recommendations, I would love to hear them.
thanks,
mike
My original dish is a triple LNB mounted on the second story roof about 6 feet from the eve. I requested a 40' ladder and told the CSR that it is a relatively steep pitch roof. They said that it would be no problem.
The installer came out today and told me that he would not be able to install the dish today as he only brought a 26' foot ladder and he would need a harness to get up on the roof. Only one guy in Seattle has a harness and they could do it next weekend. When they can do the install, they would place the dish on the eve as D* will not let them drill into the roof as a liability of possible future water damage.
The installer said that this would no longer be a normal install; now a custom install. I asked him how much that would cost and he said $150 to $300 based on $37.5 per half hour. The original installer did not charge me anything.
I really liked the original install location as it was not visable; not from the street, not from the neighbors, nowhere. My questions are: 1) Does the new slimline dish have a similar mounting plate/mast so that only the dish can be replaced? 2) Should this be considered a custom install since I was very clear in my communication with Directv about the height concerns? 3) Will Directv compensate me for missing the OSU/Mich & USC/Cal games in HD and having to watch them in SD
I'm not really happy with the situation as I dont have HD today and I have an unknown expense for something that was supposed to be paid in full. If anyone has any answers to my questions or any recommendations, I would love to hear them.
thanks,
mike