This Saturday we had a mild wind storm (30 mph) anyway while watching HD it started to pixilate and the searching for satellite signal window kept popping up. I just got off the phone with a tech (couldn't really try any fixes, I am at work, but I already did everything they are going to get me to try) and all I want is a tech to come out and check the dish alignment as a few transponders are reading in the 20's. They said it will be a $70 fee
since I don't have the "protection plan", $30 if I did. I already pay D* almost $100 a month and think this is Bull$%&@.
What can I expect from customer retention? I've been a customer for 10 years. After I heard the fee part I almost cancelled my service right then. I’d do it myself (I’m an electronics engineer) but I don’t have the equipment or a tall enough ladder.:lol: Anyone have the number for customer retention? Anyone had a similar experience?
Thanks in advance!
Thanks in advance!