[mashaffe]

I'm a long time customer and called customer retention today after 3 weeks of pain with the HR20. They transferred me to a manager with tech support who says they plan to start distribution of the next update on 6 NOV. Not sure if I can trust them since I called to discuss cancellation.

I told them I would wait and see what the next update brings. I fed up with the freezes, grey screens, reboots and etc. I've tried moving from HDMI to composite and haven't seen a difference. I'm amazed at how bad they botched this new system.

I miss the stability of the HR10 even though it gave me "please wait" while manipulating season passes.

 

[Earl Bonovich]

Nah...

Nov 6th is a Monday, and I haven't seen a software release start on a Monday. Why? Monday is when they examin the results of what happened over the weekend.

Right now there is no exact set date for the next software release (rarely has there ever been an exact set date for a release).

There is another update comming, however the builds are still in the testing phase and are being worked on... But right now... I would say, at this point. Next week is looking "okay" but again... a lot can change between now and then.

 

[Tom Robertson]

Earl,

Thank you for your willingness to gather and share information. Keep up the great work!

Tom

 

[tstarn]

It's all so nerve-jangling, the next download. The excitement is palpable. Does anyone feel like they are living Yogi Berra's famous quip, "It's Deja Vu all over again"? Seriously, one of these is gonna resolve all the major problems, right? Or am I just being silly? I mean, what are we gonna do when all we have left are a boatload of complete MyVOD choices, and no glitches, freezes, crashes or partial recordings, etc.? There is such a strange aspect to this "please send us another download" process. I mean, they have to keep trying, but will it go on and on and on? Only the Shadow knows.

 

[PoitNarf]

It's all so nerve-jangling, the next download. The excitement is palpable. Does anyone feel like they are living Yogi Berra's famous quip, "It's Deja Vu all over again"? Seriously, one of these is gonna resolve all the major problems, right? Or am I just being silly?

I thought everyone had already realized that the updates follow a sine curve. A step forward, a step back, a step forward, a step back....

 

[Sharkie_Fan]

I thought everyone had already realized that the updates follow a sine curve. A step forward, a step back, a step forward, a step back....

Sine curves... grrrr... must you bring up bad memories of high school? That's alot of years in the rear view mirror and I'm still scarred by the experience.

 

[glennb]

I've had a few problems but I not fed up with it.

 

[tstarn]

I've had a few problems but I not fed up with it.

???

 

[cawgijoe]

So far the only two complaints I have about my HR20 is that occasionally I will get the "searching for satellite signal" message that seems to have a mind of it's own and is annoying and the fact that the OTA has not yet been turned on.

Other than that, I have not had any of the other problems I have read about here.

 

[profmrw]

Don't you really mean a cosine curve?

Start with a high point (got my HR-20), get an update (bottom of the curve), get excited the next update will fix it (top of the curve), then it didn't fix it (bottom of the curve).... and it keeps going

LOL :lol:

 

[Marcia_Brady]

I've had a few problems but I not fed up with it.

Grog find food....bring back to cave.

 

[hasan]

Don't you really mean a cosine curve?

Start with a high point (got my HR-20), get an update (bottom of the curve), get excited the next update will fix it (top of the curve), then it didn't fix it (bottom of the curve).... and it keeps going

LOL :lol:

Sine, Cosine, what's 90 degrees among friends?

 

[Herdfan]

Looks like this thread has gone off on a "Tangent" :lol:

 

[patsrule316]

Don't you really mean a cosine curve?

Start with a high point (got my HR-20), get an update (bottom of the curve), get excited the next update will fix it (top of the curve), then it didn't fix it (bottom of the curve).... and it keeps going

LOL :lol:

Nope, its a sine curve. Start at even, then build up to the excitement of getting the HR-20, etc...

Although, I personally haven't had the problems with the update. My curve has been closer to a straight line, although there were a couple of dips, but they come back to the straight line.

 

[hdfan01]

Receiving new software is a 2 sided sword. I've had a HR20 for 4 weeks and it works great. Always, right out of the box. Got 2 updates with no negitive effects. I want HD locals as bad as the next guy, but I'm afraid of the possibity of the update may spoil what I have.

 

[bobojay]

So far the only two complaints I have about my HR20 is that occasionally I will get the "searching for satellite signal" message that seems to have a mind of it's own and is annoying and the fact that the OTA has not yet been turned on.

Other than that, I have not had any of the other problems I have read about here.

This is my experience with our 3rd box so far, (1 month usage). First 2 were a mess! Dead tuner on first, 2nd worked for about 90mins. then died.

My wife even likes the unit after using it for awhile. She's even started watching HD which she never watched before. But that's partly because I don't have the SD locals in our custom guide.

For stability and some clunkiness, I'm still waiting for the next update. Hopefully it won't screw other correctly working stuff up...........

 

[cybrsurfer]

The OTA feature worked well when I had the H20, no issues at all. Why would the HR20 be any different, because it happens to have a hard drive changes everything? I doubt activating it will cause problems.

 

[mikeny]

The OTA feature worked well when I had the H20, no issues at all. Why would the HR20 be any different, because it happens to have a hard drive changes everything? I doubt activating it will cause problems.

It's not the hard drive, but I would imagine that there's extensive coding involved in implementing trick play features as well as recording and playing back of the ATSC stream.

 

[harsh]

It's not the hard drive, but I would imagine that there's extensive coding involved in implementing trick play features as well as recording and playing back of the ATSC stream.

Trick play operates on a video stream coming from the hard drive, not on a tuner. I'm not going to buy that argument.

The one possible difference is that the satellite content on the hard drive is encrypted and the OTA content wouldn't be. If they didn't provide for this in the hardware, it is going to be pretty ugly.

 

[430970]

It's not the hard drive, but I would imagine that there's extensive coding involved in implementing trick play features as well as recording and playing back of the ATSC stream.

You'd think after 6 years of DVRs and 3 years of dual-tuner HD DVRs with ATSC recording capacity DirecTV would now how to do something this basic. The HR20 is just another POS in a long-line of satellite-company-created DVRs (I say this as someone who lived through the DishPlayer era before moving to my SD DirecTivo back in 2001).

My HR10 isn't perfect, and I clearly see it's an "end-of-life" product. But there's just no way I'm moving to the HR20 until it stops needing weekly software releases and I see far, far fewer threads here about GSOD and other serious bugs.

Clearly they chose to release this product well, well before it was ready for public consumption.