There are many threads on this same subject - one recent is asking for a way to block updates.jfm said:I upgraded to the HR20-700 almost 2 years ago for the HD Recorder features. I suffered through a year of growing pains. Finally in November 2007, with release 0x1ea, I had a reliable HD Recorder. I was a happy camper for about 6 months. Then on May 7, 2008 I got 0x22d, the update from hell. Since 0x22d, I've had way to many blank screen recordings and recently DVR freezes following PAUSE. I don't need Media Share or VOD, I only want a reliable HD Recorder.
Solution. Provide those of us that only want an HD Recorder a way to rollback to 0x1ea until you fix the recording problems in the current national release. You can use something similar to how the CE releases are downloaded.
The issue I have with this process it that DirecTV is installing software changes into a production environment and leaves the user with no way to back it out in case it causes problems. It is simply bad IT practice to install new software onto live boxes without a way to back it out if it causes problems. And no matter how many times you test it in test; you cannot reproduce a live environment.
And it is not the same that happens on a pc. All of Microsoft's recent operating systems include "restore" point applications for these types of problems. DirecTV seems to have taken the position that if it causes unforeseen problems in prod, then the users can wait until the next upgrade to get it fixed - Amazing.