So I called the other day to get a replacement HR20 for my currently defective HR20. I decided to take this course of action as most peopel on the forum posting on my threads said I should and a DirectTV install tech also said I should. So I called Direct and talked to 6 peopel for 45 minutes before they FINALLY directed me to the correct people. Once I was connect to Tier 2 techs they HUNG UP on me. I called back, get through quicka nd get to a Tier 2 who tells me they can't do a replacement through the computer since the HR20 is so new so she has to manually write out the service order for a replacement HR20 for her supervisor. This was last Wednesday. Still no word from Direct and honestly tomorrow when I wake up they better be ready to get an ear full cause this is a load for bull ******.
They also told me they can't do a replacement through the computer since the HR20 is so new so she has to manually write out the service order for a replacement. That was Friday, then Tuesday...poof it was here.
A forum community dedicated to digital bit streaming enthusiasts. Come join the discussion about programming, content, and reception, home theaters, displays, models, styles, satellites, reviews, accessories, classifieds, and more!