They also told me they can't do a replacement through the computer since the HR20 is so new so she has to manually write out the service order for a replacement. That was Friday, then Tuesday...poof it was here.
D* Really Starting to P*ss Me Off
So I called the other day to get a replacement HR20 for my currently defective HR20. I decided to take this course of action as most peopel on the forum posting on my threads said I should and a DirectTV install tech also said I should. So I called Direct and talked to 6 peopel for 45 minutes before they FINALLY directed me to the correct people. Once I was connect to Tier 2 techs they HUNG UP on me. I called back, get through quicka nd get to a Tier 2 who tells me they can't do a replacement through the computer since the HR20 is so new so she has to manually write out the service order for a replacement HR20 for her supervisor. This was last Wednesday. Still no word from Direct and honestly tomorrow when I wake up they better be ready to get an ear full cause this is a load for bull ******.
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They sent me 3 replacements and made no mention of this problem.
Yeah I am just about to call, this is the second time they have said they would do something and never called or showed up. . .
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