[Davenlr]

What's up with this: I paid $99 for a H20 at best buy. After a year, it failed (searching for satellite on bootup). Two old receivers work fine on same cable. Called to get receiver swapped out (leased receiver) and CSR told me it wasn't leased, it was a mirror fee, and said I would have to pay $79 to have a service tech come out and tell me what I already know. I told her to just turn it off. Then she tells me since its leased, they would be mailing a box to send it back to them (after just telling me it wasn't leased). So, I'm out my $99, AND another $79 or $99 if I want to continue with another receiver, or have to pay $300 to buy out my contract. These people are f*cking crazy...

 

[RobertE]

Call again.

 

[lowmazda]

Did you call up again and try another rep?

 

[Michael D'Angelo]

Call back and talk to another CSR. The info the CSR gave you is not correct. If you don't have the protection plan they will charge your $20 for shipping and if you do have it there will be no charge.

 

[ironwood]

Searching for Satellite on boot up doesnt mean you have a bad receiver. Thats why service call.

 

[JLucPicard]

I have a sneaking feeling that most responses will be of the "they're just looking for another way to screw people out of $80" variety, but this thread raises a question I've had lately.

It seems I'm seeing posts about the fact that DirecTV insists on sending out a tech to verify there's a problem before they replace a receiver where it didn't seem that they did that as much before. And I know when you call with a problem that they always run you through a series of tests and "do this, do that, try this, try that" scenarios.

Given that it's been a couple of years now, is it possible that they are seeing that a lot of these receivers that are being replaced as "inoperable" really are operable once they get them back and test them?

I'm leaning toward "I doubt it", but I have been curious about that lately.

Let the hammering begin! :bonk1: :bonk1: :bonk1:

 

[RobertE]

I have a sneaking feeling that most responses will be of the "they're just looking for another way to screw people out of $80" variety, but this thread raises a question I've had lately.

It seems I'm seeing posts about the fact that DirecTV insists on sending out a tech to verify there's a problem before they replace a receiver where it didn't seem that they did that as much before. And I know when you call with a problem that they insist on running you all through a series of tests and "do this, do that, try this, try that" scenarios.

Given that it's been a couple of years now, is it possible that they are seeing that a lot of these receivers that are being replaced as "inoperable" really are operable once they get them back and test them?

I'm leaning toward "I doubt it", but I have been curious about that lately.

Let the hammering begin! :bonk1: :bonk1: :bonk1:

Yes. The number of boxes that are sent back as "bad" but really are good is quite high. You wouldn't believe the % if I posted it.

 

[Davenlr]

While the number of receivers sent back that are good might be high, I'm my case, the receiver is bad. Two other receivers plugged into the same coax connector have signals of 95+ on satellite 101. Plug in the H20, signal is 0. Even tech support agreed it was a bad receiver. I'm not paying $79 to waste a techs time, then another $20 to ship a receiver. I could waste $99 by going to best buy and getting another one tonight. I've emailed [email protected] (hope that's the correct address). Will see what happens.

 

[MrMojoJojo]

Dave, what is the manufacturer number?

 

[ironwood]

Well if a customer tells csr that he knows its bad and wont cooperate on troubleshooting steps then its hard to determine whether receiver is actually bad.

 

[BattleZone]

Did you try without the BBC? The BBC may have died. Replacements are free and ship quickly.

 

[Mertzen]

Yes. The number of boxes that are sent back as "bad" but really are good is quite high. You wouldn't believe the % if I posted it.

80-90% :lol:

I've been on case management jobs where previous tech sups swapped boxes while it was bad LNB.

 

[Davenlr]

Ironwood: I didn't tell her anything except the troubleshooting steps I took. We both agreed it was bad. Try reading the posts. I do this for a living, I'm not an idiot.

Its a H20-600 with current software...for the gentleman that asked.

IIP: With BBC, with New BBC, and without any BBC.

 

[MrMojoJojo]

There is a known issue with the H20-600's as a result of current software. Call up again and inform them that its on your -600. Current procedure says that they need to check a few things, and most likely it will end up getting replaced if it meets the criteria.

 

[miller24]

Can't he just wait until Friday and flash a CE?

*or try to see if that would work.*

 

[Davenlr]

MrMoJoJoJo: CE style forced download trick it into connecting, or does the bug completly disable reception. Had the same problem with a Hughes E86 and they forced it to download a fix somehow.

 

[beavis]

In almost all cases, D*'s policy is to roll a truck for 771, regardless of doing a receiver swap proving it's bad. Given that this is a known issue with the H20-600's, the CSR should've known that and replaced it.

 

[Davenlr]

MrMojojojo, your diagnosis was spot on.

Miller24: Your suggestion was on the money. Did a CE download (even tho its not a CE window) and it immediatly said "found new software", downloaded it, and booted back up perfectly.

DBSTalk: 100%
Directv Tech Support: (no comment).

Thanks guys.

 

[JLucPicard]

While the number of receivers sent back that are good might be high, I'm my case, the receiver is bad. Two other receivers plugged into the same coax connector have signals of 95+ on satellite 101. Plug in the H20, signal is 0. Even tech support agreed it was a bad receiver. I'm not paying $79 to waste a techs time, then another $20 to ship a receiver. I could waste $99 by going to best buy and getting another one tonight. I've emailed [email protected] (hope that's the correct address). Will see what happens.

Davenlr,

I hesitated to post my question in this thread because I didn't want to cast aspersions that you were actually having trouble. I hope it wasn't taken that way and I apologize if it was. That was certainly not my intent.

For future reference (though I hope you don't need it), I think the e-mail address is actually [email protected].

Glad you got this worked out!!!

 

[Davenlr]

No offense taken. As it wasn't a bad receiver (hardware), it effect, you were correct. My mistake was calling Directv. I should have just come here first. I should have known better.