Deactive/Re-activate equipment

If the equipment is owned you can activate and deactivate as needed. If the receivers are leased then you should send them back after they are deactivated.

Well I only de-activated the hr20-700 a few days ago and they sent me out a box to return it (which i wont get for a few more days) but now i'm having 2nd thoughts b/c i am thinking of running a another line from my splitter to another bedroom.

I called directv just to get the answer and they told me if i change my mind before i send it back just call them. They will cancel the return and re-activate my hr20-700

Well I only de-activated the hr20-700 a few days ago and they sent me out a box to return it (which i wont get for a few more days) but now i'm having 2nd thoughts b/c i am thinking of running a another line from my splitter to another bedroom.

I called directv just to get the answer and they told me if i change my mind before i send it back just call them. They will cancel the return and re-activate my hr20-700[/QUOTE]

I have summer and winter accounts with only one active at a time with a little over lap during football season without a problem. The idle unit is in the vacation mode and I keep the unit without returning it. It can stay inactive for 6 months before it is turned back on. I have done this for a number of years and they check my account history every time I inactivate a unit.

akohlhaa said:

I have summer and winter accounts with only one active at a time with a little over lap during football season without a problem. The idle unit is in the vacation mode and I keep the unit without returning it. It can stay inactive for 6 months before it is turned back on. I have done this for a number of years and they check my account history every time I inactivate a unit.

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That's the difference between deactivation and suspension though. If you suspend your account you hold onto the gear until you either cancel or un-suspend your account. If you de-activate a receiver you must send it back if it is a leased receiver and if it's an owned receiver they ask that you send the access card back.

Suspension - Entire account
De-activation - Individual units

That's interesting i just de-activated an hr20-700 that i replaced with and hr34. They told me it was unrecoverable and to just keep it and not send it back. Didnt even ask for the access card.

gregftlaud said:

That's interesting i just de-activated an hr20-700 that i replaced with and hr34. They told me it was unrecoverable and to just keep it and not send it back. Didnt even ask for the access card.

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They've recently stopped asking for HR20's to be sent back apparently.

I had an HR21 from 2008 and cancelled my DirecTV account and they never asked for it back and the credit card I had on file was no longer in use so they never did charge me anything. In mid June I had an HR34 installed and they were able to re-enable the HR21, which was leased, with no problem. It works great and I have all the recordings that were there as well, which was kind of a cool bonus.