[swaits]

Just got my stuff setup on Saturday. Upgraded from an HR20+HR21 to HR34+C31. Overall very happy, but have one problem.

When I try to delete a recording from the C31, it fails with the message "This program can only be deleted from LIVING ROOM."

Does that happen to everyone? Or just me?

Now previously I had WHDVR and it had settings to give permission to remote clients for deleting programs. However, on my HR34, when I go to WHDVR>Status, it says that WHDVR is not authorized on my account.

All other functionality seems to be fine.

Ay ideas? I figure I need to call them up to get something straightened out. I just want to have as much knowledge about the problem before calling so I know what I'm asking for.

Thanks in advance!

 

[TBlazer07]

What is the software version on the C31? To find out hold down the SELECT button on your remote for about 15 seconds.

 

[Go Beavs]

Just got my stuff setup on Saturday. Upgraded from an HR20+HR21 to HR34+C31. Overall very happy, but have one problem.

When I try to delete a recording from the C31, it fails with the message "This program can only be deleted from LIVING ROOM."

Does that happen to everyone? Or just me?

Now previously I had WHDVR and it had settings to give permission to remote clients for deleting programs. However, on my HR34, when I go to WHDVR>Status, it says that WHDVR is not authorized on my account.

All other functionality seems to be fine.

Ay ideas? I figure I need to call them up to get something straightened out. I just want to have as much knowledge about the problem before calling so I know what I'm asking for.

Thanks in advance!

This is most likely the problem. I'd call DIRECTV and have them re-authorize or check to make sure you have WHDVR on your account.

 

[keebler21]

Let me know how it goes - I'm having this exact same issue...

 

[TBlazer07]

This is most likely the problem. I'd call DIRECTV and have them re-authorize or check to make sure you have WHDVR on your account.

Do you need WHDVR with just an HR34 & C31 client and no Hxx's? It seems he can watch shows just not delete them. If WHDVR was required I would not think he would be able to even watch shows from the client.

 

[swaits]

What is the software version on the C31? To find out hold down the SELECT button on your remote for about 15 seconds.

0x6F8, Fri, 9/14/2012, 2:53p

I'll call today and report back.

 

[spartanstew]

While the C31 can view and play shows from the HR34 regardless of whether or not the HR34 has sharing set to ON or OFF, it can only delete shows from the HR34 when sharing is set to ON.

Go into Whole Home settings on the HR34 and make sure sharing is set to ON.

 

[keebler21]

While the C31 can view and play shows from the HR34 regardless of whether or not the HR34 has sharing set to ON or OFF, it can only delete shows from the HR34 when sharing is set to ON.

Go into Whole Home settings on the HR34 and make sure sharing is set to ON.

When we go into the whole home settings - it says not activated or not authorized, so there is no setting to set... that is why we were thinking we had to call D*TV to have this corrected for our accounts to be able to have this setting.

 

[swaits]

When we go into the whole home settings - it says not activated or not authorized, so there is no setting to set... that is why we were thinking we had to call D*TV to have this corrected for our accounts to be able to have this setting.

Exactly. When we go to Whole-Home>Status, it says "Not Authorized".

I'm on the phone with them right now. So far at 1:12, and no progress.

 

[spartanstew]

Gotcha.

 

[TBlazer07]

While the C31 can view and play shows from the HR34 regardless of whether or not the HR34 has sharing set to ON or OFF, it can only delete shows from the HR34 when sharing is set to ON.

Go into Whole Home settings on the HR34 and make sure sharing is set to ON.

I'm still confused. His WWDVR is not activated but is WWDVR needed with ONLY an HR34 & C31? If WWDVR was needed why would he be able to play recordings from the client (he obviously can) without WWDVR being activated in the first place?

 

[swaits]

Well, after 1:15 on the phone, multiple resets, and who knows what he did on his end, my Whole Home status is now "Authorized" and I have the "Sharing" menu under Whole-Home which allows me to enable deletion from clients.

I told him to write down what he did and tell the other reps. He said he was adding and removing so many different things to my account he's not sure what did it.

So, good luck!

 

[Supramom2000]

I'm still confused. His WWDVR is not activated but is WWDVR needed with ONLY an HR34 & C31? If WWDVR was needed why would he be able to play recordings from the client (he obviously can) without WWDVR being activated in the first place?

Well in theory, he should not need Whole Home. But obviously, DTV can set up things the way they want. In order to delete, sharing has to be set to "on" as a protective measure so that recordings cannot be accidentally deleted. (Which of course they still can!!) So it looks like they want to charge for MRV in order for a customer to fully utilize all the perks of a client/server relationship.

 

[keebler21]

Well, after 1:15 on the phone, multiple resets, and who knows what he did on his end, my Whole Home status is now "Authorized" and I have the "Sharing" menu under Whole-Home which allows me to enable deletion from clients.

I told him to write down what he did and tell the other reps. He said he was adding and removing so many different things to my account he's not sure what did it.

So, good luck!

Swaits - thanks for the update \ information - I'll call about my account tonight and get this corrected also. Thanks again!

 

[spartanstew]

I'm still confused. His WWDVR is not activated but is WWDVR needed with ONLY an HR34 & C31? If WWDVR was needed why would he be able to play recordings from the client (he obviously can) without WWDVR being activated in the first place?

Well in theory, he should not need Whole Home. But obviously, DTV can set up things the way they want. In order to delete, sharing has to be set to "on" as a protective measure so that recordings cannot be accidentally deleted. (Which of course they still can!!) So it looks like they want to charge for MRV in order for a customer to fully utilize all the perks of a client/server relationship.

Right. You don't need Whole Home for the C31 to view and play recordings from the HR34, because in most regards the C31 is just an extension of the HR34. But, you can't delete shows without Whole Home ON and for it to be ON, it has to be activated.

 

[bakers12]

Won't WHDVR add $3.00 to his monthly bill?

 

[swaits]

Won't WHDVR add $3.00 to his monthly bill?

Yes, but I knew that going in. Being able to remotely delete is worth $3 to me.

Frankly, this is the setup I've been wanting from DirecTV for a very long time. One master DVR, with clients for viewing. I'm just stoked to have it all working!

 

[keebler21]

Yes, but I knew that going in. Being able to remotely delete is worth $3 to me.

Frankly, this is the setup I've been wanting from DirecTV for a very long time. One master DVR, with clients for viewing. I'm just stoked to have it all working!

I completely agree - I like the idea of only having to manage one DVR vs two or more. It's also nice having 5 tuners for those times I want to record more than two shows at the same time. Overall very happy with this setup!

 

[The Merg]

Won't WHDVR add $3.00 to his monthly bill?

Yes, but I knew that going in. Being able to remotely delete is worth $3 to me.

Frankly, this is the setup I've been wanting from DirecTV for a very long time. One master DVR, with clients for viewing. I'm just stoked to have it all working!

And depending on how new a customer, there is the $20 Advanced Receiver Fee, which includes HD, MRV, and DVR fees all rolled into one. If the fees are broken out, it turns out to be $21. So, even though the HR34 showed Whole Home Not Authorized, if the customer is paying the Advanced Receiver Fee, there will be no change to the monthly bill.

- Merg

 

[TBlazer07]

Yes, but I knew that going in. Being able to remotely delete is worth $3 to me.

Frankly, this is the setup I've been wanting from DirecTV for a very long time. One master DVR, with clients for viewing. I'm just stoked to have it all working!

And 1 DVR with a single point of failure, if it crashes, takes down everything. But I do really love the HR34. Not so happy yet with the C31. It needs some more DirecTV lovin'.