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If you have an hour, interesting listen ...
Sanford Bernstein's 28th Annual Strategic Decisions Conference
Speaker: Michael White, Chairman, President & CEO
Jun 1, 2012 11:00 AM ET
http://investor.directv.com/events.cfm
Just a few notes ...
Major growth in Latin America as we knew (lots of discussion at beginning)
Being very aggressive with content providers, will go dark if needed
Very important to keep existing subscribers, and always need to be careful to balance new offers with current subscribers
2M of 20M subscribers take Sunday Ticket
Home Media Center "later this year" (said it twice)
High-end subscribers don't really care much about price, content like sports very important to them
Re: Apple TV, doesn't seem tight with Apple (other then apps), content the key
Will continue hybrid approach, satellite and on-demand
No Longhorn Network and no plans, Pac12 working on it, need to be discipline with all these new RSNs
Strategic logic to just one satellite company (DirecTV & Dish) but hard with current administration
Wireless (internet) doesn't seem anything coming (ala what Dish is doing)
Not losing customers to Dish due to margin
Stock undervalued, still very optimistic on growth
Dividend still not in plans (at least not now)
Much shared behind the scenes between U.S. and Latin America operations (no need to spin off either)
U.S. still growth market
Heck of a product pipeline coming, aggressively driving digital strategy, we'll hear more about product in the Fall (alot of new product ideas)
Looking to totally rethink the customer experience (30% of calls are complaints about billing, 25% of calls are because something didn't get fixed the first time, 10% of truck rolls are unnecessary)
Most worried: programming costs, concerned not sustainable with consumers
If others listen, please add anything you hear that seems important, I didn't start taking notes until after the Latin America stuff.
Sanford Bernstein's 28th Annual Strategic Decisions Conference
Speaker: Michael White, Chairman, President & CEO
Jun 1, 2012 11:00 AM ET
http://investor.directv.com/events.cfm
Just a few notes ...
Major growth in Latin America as we knew (lots of discussion at beginning)
Being very aggressive with content providers, will go dark if needed
Very important to keep existing subscribers, and always need to be careful to balance new offers with current subscribers
2M of 20M subscribers take Sunday Ticket
Home Media Center "later this year" (said it twice)
High-end subscribers don't really care much about price, content like sports very important to them
Re: Apple TV, doesn't seem tight with Apple (other then apps), content the key
Will continue hybrid approach, satellite and on-demand
No Longhorn Network and no plans, Pac12 working on it, need to be discipline with all these new RSNs
Strategic logic to just one satellite company (DirecTV & Dish) but hard with current administration
Wireless (internet) doesn't seem anything coming (ala what Dish is doing)
Not losing customers to Dish due to margin
Stock undervalued, still very optimistic on growth
Dividend still not in plans (at least not now)
Much shared behind the scenes between U.S. and Latin America operations (no need to spin off either)
U.S. still growth market
Heck of a product pipeline coming, aggressively driving digital strategy, we'll hear more about product in the Fall (alot of new product ideas)
Looking to totally rethink the customer experience (30% of calls are complaints about billing, 25% of calls are because something didn't get fixed the first time, 10% of truck rolls are unnecessary)
Most worried: programming costs, concerned not sustainable with consumers
If others listen, please add anything you hear that seems important, I didn't start taking notes until after the Latin America stuff.