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Freethinker
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3,183 Posts
Discussion Starter · #1 ·
Everytime I go to directv.com to log on to my account I get an error message informing that there has been an error and that IE needs to close. I usually have to restart IE 4 or 5 times before my log on is successful. Also, when I get email from D* my Outlook 2007 reports a similar message and I have to close it.

This only happens on directv.com and on email from DirecTV.

Andy ideas on what may be causing this? Does it have anything to do with having my 3rd party cookies blocked? Prior to these issues directv.com used to open very slowly. Could this be my Comcast internet trying to keep me from viewing D* material?

And please spare me the Firefox suggestions.
 

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Hall Of Fame
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SPACEMAKER said:
Everytime I go to directv.com to log on to my account I get an error message informing that there has been an error and that IE needs to close. I usually have to restart IE 4 or 5 times before my log on is successful. Also, when I get email from D* my Outlook 2007 reports a similar message and I have to close it.

This only happens on directv.com and on email from DirecTV.

Andy ideas on what may be causing this? Does it have anything to do with having my 3rd party cookies blocked? Prior to these issues directv.com used to open very slowly. Could this be my Comcast internet trying to keep me from viewing D* material?

And please spare me the Firefox suggestions.
make sure that every update available has been installed. clear your temp internet files, try again
 

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Freethinker
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3,183 Posts
Discussion Starter · #3 ·
curt8403 said:
make sure that every update available has been installed. clear your temp internet files, try again
I run disk cleanup every night. All updates are installed.

directv.com is the only site where this happens.
 

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Hall Of Fame
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SPACEMAKER said:
I run disk cleanup every night. All updates are installed.

directv.com is the only site where this happens.
?? have you considered downloading and installing Sun's java?
 

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Freethinker
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3,183 Posts
Discussion Starter · #5 ·
curt8403 said:
?? have you considered downloading and installing Sun's java?
Already have it. This issue with the D* website is baffling. That's why I went so far as to suspect Comcast of trying to block me from accessing the D* site.:lol:
 

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Hall Of Fame
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SPACEMAKER said:
Already have it. This issue with the D* website is baffling. That's why I went so far as to suspect Comcast of trying to block me from accessing the D* site.:lol:
that or the website has upgraded and is playing munchkin with the IE 4x version
 

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Freethinker
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3,183 Posts
Discussion Starter · #7 ·
I have IE7 with the latest updates installed. I checked everthing on my system yesterday just to make sure I wasn't doing something wrong. Posting this thread is my last resort.
 

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684 Posts
Maybe your having the same kind of problem I seem to be having. I went on-line to change service from Premier to HD Dvr Package for 72.99. It told me to click to activate, I did, now It says I have no package to call 1800 Directv, I do, am told the systems are down and will have to wait till they get back up before they can turn my package back on. Talk about BS. If the system is down it should not have let me try and change the package, instead I am stuck without service for who knows how long. The first CSR tells me they have been down most of the day. This same think happened when I called to cancel NFL. They cancel my entire package and I have to go through hoops to get it back the way it was, and then what happens, NFL still shows up on my Bill. It used to be very simple to change packages on-line, it even let you add what you wanted and showed you how much it would cost compared to what you had. Now it is just utter BS the way it does not work. I better see some credit on my account for this downtime.
 

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Here at work we have two networks. One accesses the web thru a single DSL line, and the other gets on thru a router that selects one of three DSL lines.

I'm not sure which one I have trouble with, but I can't seem to get some websites that require passwords and have secure log-ins, such as the DirecTV site. I can't get to my credit card accounts on that network, either. The other network lets me on.

Sorry if I'm using the wrong terminology here, but computers are not "my thing."
 

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Mentor
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Specifically, it's the coding they use to generate the "buttons," etc. on the website that causes IE (particularly eariler versions) to run slow, freeze, and sometimes crash. I have to use Firefox, instead, to even be able to pay my bill there. Some of that coding may also be embedded in the HTML versions of their e-mails, thereby causing your Outlook issues as well.
 
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