[TomG]

Hi, new member here. Hope this is the right forum for my question. My wife and I are retired and living full time in our motor home. We travel all over the US, sometimes staying in one place for only a few days, sometimes for several months.

I have called DTV several times over the past 2 years we have been full timing with various questions/requests with inconsistent success. Sometimes I get a service rep that seems to know exactly what I'm talking about and sometimes a get a rep that doesn't seem to even know what an RV is. It's a [email protected] shoot. I have been with DTV since they bought out the 1st satellite company I was with (NavStar?). Never had a problem with them when I lived is a stick house. Now, when I call with Motor Home issues (like location, locals, etc), I sometimes get the verbal equivalent of a blank stare.

Does anybody know how to get to an RV knowledgeable rep on the 1st try? Is there such as thing as an RV specialist?


Thanks for any help you can provide.

Tom

 

[jacmyoung]

I think you need at least a permanent address to have the service installed with proof of RV use, then you should be able to take the receiver with you on the road, assume your RV already has the mobile dish and wiring in place. I could be wrong though.

On second thought I went to the DirecTV website and found the following:

http://www.directv.com/DTVAPP/globa...p.2_A&_DAV=4&_dynSessConf=4372966968660714029

 

[lostman72]

May I ask why you need to call them so much for? As far as I know they don't have a RV Dept. I would think RVing is a small number of there customer base? You may find that people here can help you better than a young person at Directv.

 

[lostman72]

I think you need at least a permanent address to have the service installed with proof of RV use, then you should be able to take the receiver with you on the road, assume our RV already has the mobile dish and wiring in place. I could be wrong though.

You only need a permanent address for locals. And to order PPV you have to call in or do it on line. They used to give you east or west coast feeds. He did say he was around for ever with them so he should have East or West or both?

 

[jacmyoung]

You only need a permanent address for locals. And to order PPV you have to call in or do it on line. They used to give you east or west coast feeds. He did say he was around for ever with them so he should have East or West or both?

I didn't realize he is an existing DirecTV sub, then check out that link. The only benefit with an RV may be that you will get the distant newtworks, not limited to your own local channels.

 

[carl6]

You mention locals, which you pretty much won't have as an RV'er. You should get the distant network feeds (DNS) either east, west, or both (don't know what current policies are), and those are your network feeds.

If you have a receiver that has an OTA tuner (the HD receivers and DVRs in general), you may be able to get locals that way, but you have to play games to trick the unit into knowing what channels are available (unless you change your location for locals, which I think is what is messing you up).

Carl

 

[jimisham]

Have you looked here?
http://www.rv.net/forum/index.cfm/fuseaction/listings/forum/38.cfm

 

[DishCSR]

Hi, new member here. Hope this is the right forum for my question. My wife and I are retired and living full time in our motor home. We travel all over the US, sometimes staying in one place for only a few days, sometimes for several months.

I have called DTV several times over the past 2 years we have been full timing with various questions/requests with inconsistent success. Sometimes I get a service rep that seems to know exactly what I'm talking about and sometimes a get a rep that doesn't seem to even know what an RV is. It's a [email protected] shoot. I have been with DTV since they bought out the 1st satellite company I was with (NavStar?). Never had a problem with them when I lived is a stick house. Now, when I call with Motor Home issues (like location, locals, etc), I sometimes get the verbal equivalent of a blank stare.

Does anybody know how to get to an RV knowledgeable rep on the 1st try? Is there such as thing as an RV specialist?

Thanks for any help you can provide.

Tom

Well as far as locals, you can call to get an rv declaration and affidavit sent, this will give the distant networks (rv distant networks) , you will have to fill out the form and send it back along with a copy of your rv registration and driver's license, after a couple weeks the rv distants will be added, it used to be 9.00 for that pkg, but it has gone up a few bucks, not sure of the exact price now, but for the local locals, (lil) you will have to keep changing your address to wherever your're at, and aiming the dish yourself if those locals are available. That method is kind of a pain.. as far as an rv specialist, they don't exist, you just have to keep trying until you get a csr that knows what an rv declaration is or distant networks for that matter.

 

[TomG]

Hey everybody. Thanks for the responses. I got the distant thing taken care of before I hit the road. My question was, "Is there an RV specialist" and I gather from your answers that is is as I expected: "NO". I guess I'll have to keep doing what I've been doing and what you guys suggested and that is: Keep calling until I get a knowledgeable rep.

Jimisham - I'm a regular on RV.net, that's how I found out about this forum. I guess folks on both forums talk to each other.

Thanks again, everybody.

Tom