I think they are. But we have not decided yet on weather to wait the 2 weeks or not. We still deciding on that. It either keep Directv or go with Dish network or the only other option in my area is Midcontinent Communications, Like i said, not sure on the charge or not. i don't get into that stuffs since it my mom account for Directv.n3vino said:Are they charging you for a service call?