[Lanthom]

I am not making this up nor have I edited the below email in any way.

I had a customer service person cal me to upgrade me to Premier w/ Sunday Ticket. She told me it would be $4.01 more than what I pay now. I jumped on it. What the rep didn't tell me was that the price would cause me to lose my HD and DVR services. When I found out I promptly called back and switched back.

I noticed on my account that the charge for the Sunday ticket was not removed so I emailed customer service. Here is the response that I received, the red is highlighted for my emphesis, not by customer service.

"Thanks for writing. I see that you're one of our new customers and I'd like not to welcome you to the DIRECTV family.

As you have requested, I've credited the charges that you received for the NFL SUNDAY TICKET. I've also confirmed that the package has already been taken off. The changes to your account will be reflected on your next DIRECTV bill, or you can see them immediately by signing into your DIRECTV account online at directv.com/mydirectv and clicking on "Activity Since Last Bill" under My Billing Summary.

Thanks again for writing."

 

[tcusta00]

Poorly-located typo. :shrug:

 

[harsh]

The CSR needs to get that backspace key fixed or enroll in an anger management class.

 

[Lanthom]

I just thought it was funny. I figured it was a typo and got a good laugh out of it. I needed it on a Monday.

 

[techrep]

That should be worth a few months of something.

 

[Carl Spock]

^ For a typo? :eek2: :nono2:

 

[kw2957]

Haha! That's gold!

 

[techrep]

^ For a typo? :eek2: :nono2:

I think that it is part of Spock's Law. :lol:

 

[curt8403]

I think that it is part of Spock's Law. :lol:

Logic would suggest that the Customer Service Representative had access to a Time machine and was able to tell that in the future Directv would not want this customer.

 

[rudeney]

Yes, but in order to not want the customer in the future, the customer must remain as such today. Yet another time travel paradox.

And, back on topic, I think you should forward this to “Ellen” and absolutely demand three new HD-DVR for free and with no commitment extensions! (NOT!)

 

[curt8403]

Yes, but in order to not want the customer in the future, the customer must remain as such today. Yet another time travel paradox.

And, back on topic, I think you should forward this to "Ellen" and absolutely demand three new HD-DVR for free and with no commitment extensions! (NOT!)

Future customer totally upset over something that happens 3 years from now, travels back in time and prevents installation of his own system,

 

[Carl Spock]

Therefore he is not welcome to the DirecTV family.

Logical.

 

[curt8403]

Therefore he is not welcomed to the DirecTV family.

Logical.

and as I recall Spock was descended from Sherlock Holmes as well

 

[techrep]

and as I recall Spock was descended from Sherlock Holmes as well

And, maybe Sarak

 

[Stuart Sweet]

Oh dear. One must be so careful when one types.

 

[Johnnie5000]

They don't love you anymore !rolling

 

[xIsamuTM]

Oh dear god this was the perfect way to end my night. Respond back to the email asking "So you don't want my service and this is how you tell me!? WTFOMGBBQ!" or something like that.