DIRECTV Extends Relationship With Amdocs

ST. LOUIS and EL SEGUNDO, Calif., Oct. 18 /PRNewswire-FirstCall/ -- Amdocs , the leading provider of software and services to enable integrated customer management and the intentional customer experience(TM), and DIRECTV , the world's largest satellite TV service provider, announced today that the two companies have expanded the scope of and extended their relationship until 2012. Amdocs products and services will continue to help DIRECTV maintain its innovative programming services and technology leadership and deliver a superior experience to its more than 15.5 million subscribers.

Under the terms of the expanded agreement, Amdocs will continue to provide DIRECTV with customer-facing business support systems (BSS), such as billing and customer management. Amdocs will also provide additional consulting services, and the two companies will work on a roadmap to allow DIRECTV to enhance its network-facing operations support systems (OSS) and integrate its BSS and OSS systems to enable the delivery of even more innovative services, including interactive television and advanced broadband services. Integrating BSS and OSS makes it easier for providers to deliver and maintain new services, thus dramatically improving the overall customer experience.

"Amdocs has been our trusted partner since we jointly began serving the first DIRECTV customer," said Mike Benson, executive vice president and chief information officer at DIRECTV. "It's no accident that DIRECTV is a four-time recipient of the J.D. Power's highest score in 'Customer Satisfaction Among Satellite/Cable TV Subscribers.' Our technology leadership enables us to provide unparalleled programming and customer satisfaction, and Amdocs' software and services will remain integral to maintaining our leadership in the marketplace."

Amdocs' software and services have been supporting DIRECTV since 1994. Throughout DIRECTV's impressive subscriber growth to over 15.5 million customers, Amdocs has helped DIRECTV adapt to changes in technology, business processes, and industry dynamics. DIRECTV will work closely with Amdocs to ensure a foundation for growth into the provision of enhanced multi-play services.

"As the competition for customers intensifies in the satellite television service provider industry, the winners will be the providers who can deliver innovative services and create a superior customer experience," said Michael Matthews, chief marketing officer for Amdocs. "DIRECTV's commitment to delivering an intentional customer experience and maintaining its technology leadership will help ensure the company's ongoing success and growth."

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