I read somewhere that D* dropped their lowest tier service for new subs and increased the fee for existing subs. And that D* was surprised at the number of low tier subs who simply dropped the service.
Haven't seen any conjecture as to how the additions of local market have played into this, any insights anyone?????
I can't tell you how many businesses I've seen that made the lion's share of their profits from a small percentage of customers. Of course when you shed all those low ball customers, it may allow a competitor to enter your market. So you run a risk that this scheme may backfire. Also, once you lose a customer, you may lose other sales opportunities that didn't know even existed. The key seems to be figuring out to extract a small margin off the low ball customers while not spending too much effort to keep these customers happy.
Casinos seem quite adept at spending the right amount of effort on each customer....
Haven't seen any conjecture as to how the additions of local market have played into this, any insights anyone?????
I can't tell you how many businesses I've seen that made the lion's share of their profits from a small percentage of customers. Of course when you shed all those low ball customers, it may allow a competitor to enter your market. So you run a risk that this scheme may backfire. Also, once you lose a customer, you may lose other sales opportunities that didn't know even existed. The key seems to be figuring out to extract a small margin off the low ball customers while not spending too much effort to keep these customers happy.
Casinos seem quite adept at spending the right amount of effort on each customer....