The Protection Plan Premier includes the traditional Protection Plan, still a stand-alone offering for customers, which offers 24/7 technical support, in-home service, and coverage for power surges and failures due to normal wear and tear for the complete DIRECTV system. Expanding on this offering, DIRECTV PPP also provides protection, technical support, and in-home or repair facility service for all covered home technology used to support the DIRECTV viewing experience. The new plan also includes technical support on mobile devices should a customer experience issues related to DIRECTV programming. In addition, DIRECTV customers can add Accidental Damage from Handling* (ADH) coverage to their plan to protect select portable products from unintentional and unexpected repairs due to spills, drops and cracked screens.
The Protection Plan Premier includes product protection and supports a full range of products, including the following*:
Plasma, LED and LCD TVs
Desktops, netbooks and laptops
Home theater systems
Peripherals, including remote controls, 3-D glasses and keyboards/mice/monitors, plus onetime battery replacement for laptops
Connection cables/electrical cords and customer-owned modems and routers
Quick and easy three-day repairs, guaranteed (products will be fixed and returned within three business days of being received at a repair facility, or for in-home service, an authorized technician will be on-site within three business days of the initial claim call; in the event the guarantee is not met, the customer will be refunded the cost of the Service Fee)*