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Directv price hike!

3541 Views 16 Replies 14 Participants Last post by  Mike Bertelson, 
T
I just got my bill for this month and they hiked my price by $4:mad:. My programming package increased $3 and is now called "Total Choice Extra Classic" and they hiked the DVR fee $1 to $8. Has anyone else noticed this?
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SPACEMAKER
This has all been discussed to death for the past 2 months in another thread.
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T
Well, my bill just came yesterday, so it was news to me.
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spartanstew
It should not have been news to you. It was communicated by D* via various venues months ago.
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MadMac
Bizarrely, mine went DOWN by $5! Don't know why yet, need to look at it in more detail.
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bixler
SPACEMAKER said:
This has all been discussed to death for the past 2 months in another thread.
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spartanstew said:
It should not have been news to you. It was communicated by D* via various venues months ago.
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Bingo....I received an email regarding this increase like 2 or 3 months prior to my February billing. Plus it's basically a standard practice that the prices will increase a few bucks each February. At least that's how it's been since I've had Directv. Shouldn't be of any surprise to anyone.
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ATARI
Doesn't mean we have to like it, but I agree that at this point it is a given that the fees go up every March.
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pfp
Well, I received this email yesterday so obviously they had some issues communicating this price change and perhaps people should get of their high horse and give the OP a break.

Dear pfp,

We recently made an error in communicating a price change to you which we are in the process of correcting. In January we sent you an incomplete bill insert that detailed upcoming changes to some of our product and service names. The bill insert you received did not detail our new pricing plans effective February 9, 2012.

We apologize for this error. Click here for more complete details of the correct bill insert with the complete 2012 pricing and service name changes. We regret this error occurred and as a result we will credit your account $5 for the month of February. This credit will offset the price of the increase you incurred without the proper notification and it will be applied to your account this week. The credit will appear on your next billing statement. We apologize for any inconvenience this may have caused.

Thank you for your patience and for being a loyal DIRECTV customer. We truly appreciate your business.

Sincerely,

DIRECTV
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CCarncross
The Fuzz 53 said:
I just got my bill for this month and they hiked my price by $4:mad:. My programming package increased $3 and is now called "Total Choice Extra Classic" and they hiked the DVR fee $1 to $8. Has anyone else noticed this?
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Several items went up, DVR fee has been $7 for years now....and it went up $1.
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Satelliteracer
pfp said:
Well, I received this email yesterday so obviously they had some issues communicating this price change and perhaps people should get of their high horse and give the OP a break.
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Yes, a very (I mean VERY) small number of customers had a pricing increase bill insert issue that had to be corrected due to their bill cycle date. You were one of those customers apparently. They were notified yesterday of that correction and resolution.
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ATARI
Satelliteracer said:
Yes, a very (I mean VERY) small number of customers had a pricing increase bill insert issue that had to be corrected due to their bill cycle date. You were one of those customers apparently. They were notified yesterday of that correction and resolution.
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That was probably what happened to MadMac (see above).
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ThomasM
CCarncross said:
Several items went up, DVR fee has been $7 for years now....and it went up $1.
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DVR fee has been $7 for a year now, not "years".
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MysteryMan
The Fuzz 53 said:
I just got my bill for this month and they hiked my price by $4:mad:. My programming package increased $3 and is now called "Total Choice Extra Classic" and they hiked the DVR fee $1 to $8. Has anyone else noticed this?
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As with any business when their cost goes up it's passed on to the customers. It's to be expected.
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CCarncross
ThomasM said:
DVR fee has been $7 for a year now, not "years".
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Was it $6 then..it has never been $1 as long as I have had a DVR(6+years now)
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M
The DVR charge use to be $5. Several years ago it began increasing a $1 a year until now we're all paying $8.
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Boston Fan
CCarncross said:
Was it $6 then..it has never been $1 as long as I have had a DVR(6+years now)
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The OP was complaining that it had been increased by $1 not from $1.
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Mike Bertelson
Lets continue this discussion in the New Directv Prices thread.

http://www.dbstalk.com/showthread.php?t=200129

Mike
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