they love it when we call in.Wait, I thought you wanted to cancel? See, this is why they won’t let you cancel online, they lure you back with a cheaper price for a year, they would rather have some money from you then no money at all. 😉
they love it when we call in.Wait, I thought you wanted to cancel? See, this is why they won’t let you cancel online, they lure you back with a cheaper price for a year, they would rather have some money from you then no money at all. 😉
LOL your delusional if you think things are going to changeYeah we all hear things will change. They are answering on Twitter though. on hold for 8 mins now since they asked why
I hear that there moving DTV sat customers over to a DTV billing system and out from the old ATT billing system. any info on that one???The real issue here is that while DIRECTV is theoretically an independent operation, they're still contracting with AT&T for many of their customer-interactive services (Account Management, Customer Service and possibly much of the in-home service calls). I'm sure they would love to be out from under AT&T's thumb to the extent that they were able but that's an expensive proposition.
Just to port the data back to the old Accounts system may be cost prohibitive depending on how significant the changes to the software and its underpinnings were made.
Fortunately for you, you're not bound up in a programming commitment as those who subscribe to DIRECTV's satellite service might be.
Agree, AT&T destroyed DTV.LOL your delusional if you think things are going to change. AT&T destroyed DTV!!!
I haven't heard from one person that they were, are, or will be moved back to DTV billing. I know I certainly haven't been unfortunately.I hear that there moving DTV sat customers over to a DTV billing system and out from the old ATT billing system. any info on that one???
This guy hears lots of things he makes upI haven't heard from one person that they were, are, or will be moved back to DTV billing. I know I certainly haven't been unfortunately.
Care to share your source of that information?I hear that there moving DTV sat customers over to a DTV billing system and out from the old ATT billing system. any info on that one???
I'd say it's about making those businesses look good in the eyes of a potential buyer/merger partner (i.e. DISH). Because now that DTV has been spun off separate from AT&T, they no longer publicly report their results.i bet there trying to make DTV and the DTV stream look good in there share holders eyes. wich in turn there bending over backwards doing what it takes to keep subs!!!
I seem to recall some guy on this forum -- a long while ago -- saying he was told that by an AT&T/DTV CSR. (Obviously, take with a giant grain of salt.) That they had decided to pause the transition of accounts over to the AT&T billing system and might end up reversing the shifted accounts back to DTV billing.I haven't heard from one person that they were, are, or will be moved back to DTV billing. I know I certainly haven't been unfortunately.
As we've pretty well established, any deal would be almost entirely about subscriber numbers. Everything else about DIRECTV (save any patents they may hold) is not worth much outside of serving DIRECTV DBS customers until the bitter end.i bet there trying to make DTV and the DTV stream look good in there share holders eyes. wich in turn there bending over backwards doing what it takes to keep subs!!!
well yea that to!!! i agree with you!!!I'd say it's about making those businesses look good in the eyes of a potential buyer/merger partner (i.e. DISH). Because now that DTV has been spun off separate from AT&T, they no longer publicly report their results.
a REP told me that!!! but it's all speculation now!!! i'll belive it when i see it!!!Care to share your source of that information?
with all of the speculation flying around it should get interesting!!!I haven't heard from one person that they were, are, or will be moved back to DTV billing. I know I certainly haven't been unfortunately.
The jury is still out on which is a worse resource for news about DIRECTV: installers or CSRs. Information like that often comes from customers and we know how unreliable they are in terms of authoritative information.a REP told me that!!! but it's all speculation now!!! i'll belive it when i see it!!!
I will agree with you on that. Though i will say since the buyout things have gotten a little better but there's still room for improvement....The jury is still out on which is a worse resource for news about DIRECTV: installers or CSRs. Information like that often comes from customers and we know how unreliable they are in terms of authoritative information.
It’s literally the same staffI will agree with you on that. Though i will say since the buyout things have gotten a little better but there's still room for improvement....
Very true!!!It’s literally the same staff
A rep said that there moving moving people over to off the att billing system onto the dtv system and that my acct would be one of them since i'm only a DTV sub. i'll take that with a grain of salt like everything else they say because i don't think half of them know what there doingCare to share your source of that information?