[ron_s]

Well, SD movies in your Movies Anywhere library don't transfer over and there's no option to upgrade them to HD for a small fee, so the 9 SD movies I have I'll have to purchase again (bummer).

Also, there are three bugs that I ran into:
1) The original "Steven King's IT" was in my Movies Anywhere account prior to linking. DIRECTV thinks this is the "IT" released in 2017. After linking, Movies Anywhere still lists the correct movie.
2) Two movies that I purchased elsewhere I apparently purchased in 4K. After linking, they show up in the purchases list with a red circle. The only way to play them is to press Play, wait for an error message stating my TV doesn't support 4K, select the option to Search for matching programs, and then play the 1080p or HD version of the movie from that menu. I would've expected it to just play one of those versions automatically instead of making me go through that whole process.
3) One of my movies that was purchased on DIRECTV shows up twice in the purchased list after linking.

 

[DTVMAGuru]

Well, SD movies in your Movies Anywhere library don't transfer over and there's no option to upgrade them to HD for a small fee, so the 9 SD movies I have I'll have to purchase again (bummer).

Also, there are three bugs that I ran into:
1) The original "Steven King's IT" was in my Movies Anywhere account prior to linking. DIRECTV thinks this is the "IT" released in 2017. After linking, Movies Anywhere still lists the correct movie.
2) Two movies that I purchased elsewhere I apparently purchased in 4K. After linking, they show up in the purchases list with a red circle. The only way to play them is to press Play, wait for an error message stating my TV doesn't support 4K, select the option to Search for matching programs, and then play the 1080p or HD version of the movie from that menu. I would've expected it to just play one of those versions automatically instead of making me go through that whole process.
3) One of my movies that was purchased on DIRECTV shows up twice in the purchased list after linking.

Hi ron_s,

DIRECTV only sells movies in HD or 4K right now unfortunately. Good idea for having an option to upgrade the SD movies to HD for a small fee. Perhaps DIRECTV will offer that in the future. It depends too on what their agreement is with Movies Anywhere on implementing that option.

1) The wrong IT movie being synched to DIRECTV sounds like a bug for sure that will hopefully be addressed soon
2) The experience for the 4K movie bought from another retailer is not ideal for sure and will hopefully be improved in a future release! By the way, if you want to be able to watch 4K content on DIRECTV, check out the following site -> How to Get 4K Content: Guide to Equipment & Channels | DIRECTV.
3) Which movie shows up twice in the purchased list after linking?

Thanks!

 

[ron_s]

Which movie shows up twice in the purchased list after linking?

Scooby-Doo: Return to Zombie Island.

When I go into the first one, it says "This pay per view was purchased at 12:02a, Fri, Jun 5."

The second one says "This pay per view was purchased at 9:48a, Thu, July 2."

If I record one, it shows both as recorded. So it does realize it's the same movie. Not a big deal, just odd.

 

[longhorn23]

Did any of these movies play in HDR or was it just 4k?

 

[DTVMAGuru]

Scooby-Doo: Return to Zombie Island.

When I go into the first one, it says "This pay per view was purchased at 12:02a, Fri, Jun 5."

The second one says "This pay per view was purchased at 9:48a, Thu, July 2."

If I record one, it shows both as recorded. So it does realize it's the same movie. Not a big deal, just odd.

Thanks ron_s. Is anyone else seeing duplicate entries in their Purchased folder on the STB (e.g. same movie showing up more than once)?

 

[techguy88]

Thanks ron_s. Is anyone else seeing duplicate entries in their Purchased folder on the STB (e.g. same movie showing up more than once)?

It just started this week but for me but Fantastic Beats and the Crimes of Grindelwald is showing twice in the Purchase Collection folder.

 

[DTVMAGuru]

1) The o

It just started this week but for me but Fantastic Beats and the Crimes of Grindelwald is showing twice in the Purchase Collection folder.

Thanks techguy88!

 

[DTVMAGuru]

Well, SD movies in your Movies Anywhere library don't transfer over and there's no option to upgrade them to HD for a small fee, so the 9 SD movies I have I'll have to purchase again (bummer).

Also, there are three bugs that I ran into:
1) The original "Steven King's IT" was in my Movies Anywhere account prior to linking. DIRECTV thinks this is the "IT" released in 2017. After linking, Movies Anywhere still lists the correct movie.
2) Two movies that I purchased elsewhere I apparently purchased in 4K. After linking, they show up in the purchases list with a red circle. The only way to play them is to press Play, wait for an error message stating my TV doesn't support 4K, select the option to Search for matching programs, and then play the 1080p or HD version of the movie from that menu. I would've expected it to just play one of those versions automatically instead of making me go through that whole process.
3) One of my movies that was purchased on DIRECTV shows up twice in the purchased list after linking.

Hi ron_s,

Good news! I was able to help get the right IT movie sync to DIRECTV. As you may have guessed, I have a connection with DIRECTV. I was able to recreate the issue last week and have been working with the team here to fix IT. I see the 1990 version now on the DIRECTV mobile app, Genie, and at directv.com.

Please check your DIRECTV account. You may have to unlink your DIRECTV account from MA and relink to MA to see the change. If you still see the wrong IT version let me know.

As for duplicate titles on STB, we are investigating that. Would you be willing to provide info to help the team fix that issue? If so, just send a STB log by typing in SENDREPORT from Smart Search and provide the log name.

thanks for your feedback as I'm interested in fixing all the bugs I can. There should be more MA users in a few weeks as we plan to promote MA on DIRECTV soon!

 

[ron_s]

Hi DTVMAGuru, sorry it took so long to respond. I do see the correct IT movie now. However, I am now having more problems than I did before; I've even rebooted my HR44 and disconnected and reconnected DTV to movies anywhere, but it didn't fix any of the problems.

I just send the log as requested. Here's the log I sent: 20200727-MZ2Y

Here are the problems I'm running into now:

Scooby-Doo: Return to Zombie Island is no longer showing up twice.

These movies aren't showing in my Purchases folder on my HR44:
Aladdin (the original from 1992)
Ghostbusters (the 2016 remake)
The Maze Runner: Death Cure
The Onion Movie
Red Army

I checked each of these, they are all available on DTV Cinema but there's two things to note: The Onion Movie is available to rent, not to own, yet it shows that it's eligible for movies anywhere on the movie description page. Red Army is not available on DTV Cinema at all, so I'm guessing that's why it's not showing up. I do own the other two Maze Runners, as well as Aladdin and the King of Thieves and The Return of Jafar. They're showing as expected. Not sure if that helps or not.

These movies are now showing up twice in the list:
Godzilla: King of the Monsters
Sometimes White Boy Rick is listed twice.
When White Boy Rick is only listed once, Rampage is listed twice.

In the case of all three duplicates, they show different date/times of purchase.

These movies are now showing up even though I never purchased them. They are not showing up on any of my other linked retailers, or on the movies anywhere website:
How to Train Your Dragon
Pacific Rim

It may or may not help to know that I did purchase How to Train Your Dragon: The Hidden World and Pacific Rim Uprising. These two movies are showing as expected in the purchases folder.

I hope all this info helps! Let me know if you need anything else!

 

[DTVMAGuru]

Hi ron_s,

Thanks for sending the STB log. I'll ask the team to investigate and let you know what they find. A couple of notes:

1) If DIRECTV does not have the movie available to purchase, then it won't show up in the Purchases Collection folder on the STB. So that would apply for Red Army and The Onion. If DIRECTV ever does offer those movies for sale, then you WILL see it on STB though.
2) Thanks for the info on the duplicate titles in the Purchases Collection. It is strange behavior that I'll ask the team to investigate.
3) Sounds like there may be an ID mapping issue for Pacific Rim and How To Train Your Dragon. Yes it's helpful you provided the movie sequels that you do see!

I'll get back to you by end of this week to give you a status on how the investigation is going.

Thanks again!

 

[DTVMAGuru]

Hi ron_s,

Thanks for sending the STB log. I'll ask the team to investigate and let you know what they find. A couple of notes:

1) If DIRECTV does not have the movie available to purchase, then it won't show up in the Purchases Collection folder on the STB. So that would apply for Red Army and The Onion. If DIRECTV ever does offer those movies for sale, then you WILL see it on STB though.
2) Thanks for the info on the duplicate titles in the Purchases Collection. It is strange behavior that I'll ask the team to investigate.
3) Sounds like there may be an ID mapping issue for Pacific Rim and How To Train Your Dragon. Yes it's helpful you provided the movie sequels that you do see!

I'll get back to you by end of this week to give you a status on how the investigation is going.

Thanks again!

Hi ron_s,

the team is working on the missing and wrong titles you reported on the STB. It's an ID mapping issue so we know the root cause and we're working on a fix as fast as we can.

In the meantime you can watch the sequels for free for now! Once the mismapped title issue is addressed, you won't be able to access those sequels any longer.

More to come on issue status! Thanks for being a DTV customer!

 

[ron_s]

Hi! Thanks for the response! And actually I had purchased the sequels, not the originals. While I have you, I have another question. There are two movies I purchased from my HR24, one is still recorded on it and able to view, the other was deleted. There's no way to get them to show up in my purchased folder is there? And if I'm correct, I'm basically screwed on the movie that was deleted, because it won't let me watch it without paying again if I search for it again.

 

[DTVMAGuru]

Hi! Thanks for the response! And actually I had purchased the sequels, not the originals. While I have you, I have another question. There are two movies I purchased from my HR24, one is still recorded on it and able to view, the other was deleted. There's no way to get them to show up in my purchased folder is there? And if I'm correct, I'm basically screwed on the movie that was deleted, because it won't let me watch it without paying again if I search for it again.

Hi ron_s,

Oops, yes you had said you purchased the sequels not the originals. Well, the team is looking into that issue and I'll get back to you on that on the status soon. It's a title ID mapping issue. Thanks for your patience.

My understanding is that you have to have a broadband connected Genie (HR34) or above in order to buy a movie. You can rent a movie though with an HR24.

Also, I don't think you can delete a movie that you had bought from the Purchases Collection folder. You can delete a movie from the Playlist though. Please confirm that you had bought the movies and not rented them. Thanks.

 

[techguy88]

Deal Alert! Free movie for connecting DirecTV to a Movies Anywhere account for the first time (or any other digital retailer) until September 9, 2020! See this post for more info!

 

[DTVMAGuru]

Deal Alert! Free movie for connecting DirecTV to a Movies Anywhere account for the first time (or any other digital retailer) until September 9, 2020! See this post for more info!

Just want to clarify that you can only link a DIRECTV account to Movies Anywhere at this time. Other AT&T video services are not supported yet (eg WatchTV, AT&T TV, AT&T TV Now, Uverse)

 

[DTVMAGuru]

Hi ron_s,

Oops, yes you had said you purchased the sequels not the originals. Well, the team is looking into that issue and I'll get back to you on that on the status soon. It's a title ID mapping issue. Thanks for your patience.

My understanding is that you have to have a broadband connected Genie (HR34) or above in order to buy a movie. You can rent a movie though with an HR24.

Also, I don't think you can delete a movie that you had bought from the Purchases Collection folder. You can delete a movie from the Playlist though. Please confirm that you had bought the movies and not rented them. Thanks.

Hi ron_s,

Can you check your STB and see if your missing and wrong titles are populating correctly now? The team has been working to resolve issues with content IDs.

Thanks!

 

[Steve Drzewicki]

i have just linked my MA account to Directv. At this point, i don't see any movies under "purchases". I actually don't see any reference to MA anywhere i look thru my receiver.

I have HR44/500 running 0x1420. What can i do so that this receiver can see my MA movies.

 

[MysteryMan]

i have just linked my MA account to Directv. At this point, i don't see any movies under "purchases". I actually don't see any reference to MA anywhere i look thru my receiver.

I have HR44/500 running 0x1420. What can i do so that this receiver can see my MA movies.

Check your Movies Anywhere account to see if it's linked with your DIRECTV account (sometimes linking fails and needs to be done again).

 

[Steve Drzewicki]

thanks for replying. it was linked. I disconnected it and the reconnected it. Still don't see any MA movies under Purchases.

 

[MysteryMan]

thanks for replying. it was linked. I disconnected it and the reconnected it. Still don't see any MA movies under Purchases.

Give it 24 hours to see if your movie collection appears. If not reset your HR44-500 then check again.