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Directv & Vonage

2403 Views 27 Replies 8 Participants Last post by  stblake10
I need help with an issue I am having with both the caller ID issue with My Hr20-700 and another D* box. The first is with the Hr20, I have a Vonage adapter next to My tv which hase a 3-4ft phone cord leading to the D* box. I have not been able to get caller ID to work on any incoming calls. I have had it work in the past. The second is with a 35hr TIVO D* box located 30' from the Vonage adapter. I ran a phone cord to the D* box and tried to make a call out and NOTHING. Is there a way to boost the signal from the modem to the adapter so that I have a strong enogh signal. Or is there other options. I am open to all ideas. I was told by the GREAT "Earl", unless the adapter and the box are relatively close the signal will be weak.
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Mine works great on all my receivers throughout the house and there are some long runs. So, from the output on the Vonage box. How do you have it split to the phone and your receiver?
My internet modem is in the basement (10' away) I think it is a western digital. I have it connected with a cat6 cable. On the Vonage adapter I have a three way phone adapter with one run to the phone and the other to the D*box in the livingroom. The D* box in the play room does not have a feed to it. I tried one day to connect a phone line to it and make a dial out and nothing (several attempts). Is there a better way to hook this all up?
I also have Vonage and I "backfeed" Vonage to all the phones in my house including the HR20. Caller ID has worked fine from Vonage day one. I do have the latest Vonage modem, which per Vonage's spec, can drive up to 6 phones. I am lucky though, the audio level with Vonage is considerably higher, and cleaner, that my previous landline service.

(Connection: cable modem to Vonage, Vonage phone output to a two-way splitter, one port of the splitter feeds a nearby (5') wireless phone system, the second port connects to the old telephone wall jack that then drives the other phones in the house.)
sptrout said:
I also have Vonage and I "backfeed" Vonage to all the phones in my house including the HR20. Caller ID has worked fine from Vonage day one. I do have the latest Vonage modem, which per Vonage's spec, can drive up to 6 phones. I am lucky though, the audio level with Vonage is considerably higher, and cleaner, that my previous landline service.

(Connection: cable modem to Vonage, Vonage phone output to a two-way splitter, one port of the splitter feeds a nearby (5') wireless phone system, the second port connects to the old telephone wall jack that then drives the other phones in the house.)
Which Vonage modem do you have? I have a silver one that I picked up at Bestbuy. That might be the issue, the moedem is not functioning as it should.
stblake10 said:
Which Vonage modem do you have? I have a silver one that I picked up at Bestbuy. That might be the issue, the moedem is not functioning as it should.
http://www.vonage.com/device.php?type=VPORTAL&refer_id=WEBPR0706010001W1&lid=product_title_VPORTAL

I got this one directly from Vonage last April when I made the switch.
http://www.vonage.com/device.php?type=VT2142RB&refer_id=WEBPR0706010001W1&lid=product_title_VT2142RB

This is the modem I have. I have it feed to all my phones and receiver thru my old phone lines. I just have them disconnected from the outside line coming in from the phone company.
Thnx!!! So I can connect from this device My phone and D* boxes?
I do not know which device you are referring to, but I do not understand why you have a problem now. You may want to start testing simple; one phone with caller ID connected directly to the Vonage modem to make sure that it works correctly. If it does, then add other devices to the circuit and see when it fails. For some reason you may have excessive load on the line??? How does the audio level sound? If it is strong, then the caller ID should work.
The audio is fine. I am wondering if using the three way phone splitter plugged into the "phone1" port on the Vonage adapter is the issue. Do you have any suggestions on why I cannot get a call dialed on the D* Tivo box? I ran a direct line straight from the "phone1" port on the Vonage adapter into the room. And the box could not dial out.
Does caller ID work on anything; even just one phone?
The caller id works on each handset but not on the HR20-700 box. It used too.
This is probably a dumb question, but is the caller ID in the HR-20 turned-on? The only reason I ask is that my gets accidently turned-off very often. Will the HR-20 display ID if there is nothing else connected to the line (eliminating the high signal loss possibility)?

Otherwise, I am out of ideas. I think that the Vonage modem should have enough output to overcome the 3-way splitter loss. If your Vonage unit is new, you may want to consider taking it back to BB and see if a new one will work. Or maybe the HR-20 has failed.....
I will check My hr20 when I get home tonight. Would buying a better Vonage modem/adapter help at all?
stblake10 said:
Would buying a better Vonage modem/adapter help at all?
Could you provide a link to the Vonage device that you have?
The adapter I have is the Linksys PAP2v2.
I am not familiar with that device, and I was not able to find any information about how many phones that it can drive. Unless you can find something in the user manual that says it can drive multiple phones, I think I would replace it with the Vonage device that I linked to previously. Best Buy sells that modem also so you should be able to do a trade.
Thnx for the advise. I will probably buy the one you have.
I have a Linksys PAP2 adapter for Vonage and backfeed it into my home's phone wiring (I disconnected the telco wiring coming into the house). I only have one phone connection (base station for 3 cordless phones) and both my HR20 and HR21 are plugged into the house wiring. Caller ID works on both. The phone test passes, but I don't see any record of calls being made, so I don't know what is actually being tested (the LEDs on the Vonage adapter flash during the test).
The PAP2 adapter has two separate jacks for two different phone numbers. You should be splitting the line from the first jack, if you plug into the second jack it won't work. It sounds like that is what you are doing. I have 4 recievers and 6 phones running off the same adapter you have. Power shouldn't be a problem!:biggrin: Hope that helps, good luck. :)
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