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So I finally decided to dump the movie channels, and decided to go online and downgrade my package (my god that sounds horrible when you read it loud). Anyways, when I did that, the website hemmed and hawed and then told me "You have no package, call customer service" (seriously I didn't mean for this to sound so damn funny). I called to see what the issue was, and the lady for customer service could not get it to work. She did let me know that this thing had happened once before and it was extremely rare, which made me feel worse, like someone telling you "Only 1 in 400,000 people get that type of rash" or something, but she sent me to tech support and stayed on the line with me to make sure I didn't get d/c'd. which scored big points with me. The Tech figured out that because I signed up for NBA LP last year, and the offer had expired, the system was shutting out my programming. I was going to cancel NBALP anyways, so once that was done, poof, everything was back to normal. Anyways with all of the horror stories and the CSR's that leave bad tastes in our mouths (why can't I stop laughing like a 15 year old teenage boy, why?), I thought I would share a good experience with you all.
Back to our regularly scheduled complaining about no new National HD Channels and other people complaining that we don't appreciate Directv enough....
Back to our regularly scheduled complaining about no new National HD Channels and other people complaining that we don't appreciate Directv enough....