Often things go well .. I typically get very good CSRs when I call in.
I have downgraded on their website before. No problems. The problem the op described has to do with a sports subscription line item still remaining even after the season is over. As long as that item is there, system glitches. Calling and having the CSR remove the item clears things up.soloredd said:Extremely rare? This happened to me about 2 months ago, I tried to downgrade my package as well. Ended up having to call DTV and get it sorted - which worked but it took the CSR 3 separate attempts at getting my receiver to restart correctly.
I can't believe they told you it's an "extremely rare" occurrence. I'm willing to bet it's nay impossible to downgrade on their website, period.