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Legend
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It is known that Charlie is pretty much anti-union. Then this should be no surprise. What company is? I magine working conditions for most low level CSRs is meager at best. This may be why customer service is poorer lately. You're not going to get good people too work for you if you won't pay them a decent wage & make the working conditions pleasant enough to make those employees proud to work hard for you.
:)
 
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