Anyone except someone who works for Dish can only make speculation as to who is charged and why. Best if you try to PM a DIRT member here. They are Dish employees and can check your account as well as set up upgrade for you. You may not be allow to PM with only one post thus far, but a DIRT member will contact you when they see your post.
Dish Customer Service regarding Hopper installation fees
Sorry if this is a redundant thread, I have lost the references to other similar threads each time I've tried to post.
I found this forum after being quoted a $300 installation fee for Hopper. I was wondering if anyone else was feeling a bit unhappy about being an existing customer and being charged for services provided for free for new accounts.
What I discovered is that the fee structure for existing customers is completely arbitrary, so I called back to speak to another agent, only to be told that I should be happy that Dish gave me free equipment when I signed up, and that I have had two late payments anyway, so what would I expect. I was very insulted by this agent and his manner of speaking to me, so I hung up.
A minute later I received a call from a Sergio Portillo who told me that he was wanting to get my feedback on the previous conversation, which from me is basically that I am unhappy with Dish's arbitrary fees for Hopper installation and that it doesn't make an unhappy customer happy to be told off. Sergio replied by telling me off further, even to the extent of telling me that he could drop the fee for me, but that he wouldn't, because he's a good business man and he has to make a profit.
Naturally, I mentioned to Sergio that his response was hardly making me feel any better, and that I wholeheartedly dispute his notion of himself as a business man or business owner acting in an appropriate manner. Sergio then hung up on me.
When I called back, I asked the new agent Lila to kindly connect me to a supervisor, since at this point my issue has escalated from being an unhappy customer due to arbitrary fee structures to being an angry customer over arrogant and abusive customer service agents. I asked Lila to not make me repeat the entire situation, but to forward me to a supervisor, but she continued to query me, after which she said "don't worry about it" and claimed to be transferring me to a supervisor. I mentioned to Lila that "don't worry about it" isn't the best thing to say to an unhappy and angry customer. Then I waited and waited and waited for a supervisor, but never connected to one within a vaguely reasonable amount of time.
Considering that Sergio was on the line in one minute after my original unhappy call, I feel a bit suspicious, and of course, additionally unhappy and angry about the wait time.
So now I am here venting in hopes that Dish catches the drift, that it's not a great idea to alienate existing customers in the quest for new customers, and that it makes no sense to give something away to some when you can admittedly give it away to others, but simply don't choose to in certain instances.
At this point, is it worth it to me to cancel Dish and pay an early termination fee? I'm seriously considering it. There are some things that you can't put a price on, and one's self-respect is one of those. I'm quite sure that I'm not alone in that sentiment.
I found this forum after being quoted a $300 installation fee for Hopper. I was wondering if anyone else was feeling a bit unhappy about being an existing customer and being charged for services provided for free for new accounts.What I discovered is that the fee structure for existing customers is completely arbitrary, so I called back to speak to another agent, only to be told that I should be happy that Dish gave me free equipment when I signed up, and that I have had two late payments anyway, so what would I expect. I was very insulted by this agent and his manner of speaking to me, so I hung up.
A minute later I received a call from a Sergio Portillo who told me that he was wanting to get my feedback on the previous conversation, which from me is basically that I am unhappy with Dish's arbitrary fees for Hopper installation and that it doesn't make an unhappy customer happy to be told off. Sergio replied by telling me off further, even to the extent of telling me that he could drop the fee for me, but that he wouldn't, because he's a good business man and he has to make a profit.
Naturally, I mentioned to Sergio that his response was hardly making me feel any better, and that I wholeheartedly dispute his notion of himself as a business man or business owner acting in an appropriate manner. Sergio then hung up on me.
When I called back, I asked the new agent Lila to kindly connect me to a supervisor, since at this point my issue has escalated from being an unhappy customer due to arbitrary fee structures to being an angry customer over arrogant and abusive customer service agents. I asked Lila to not make me repeat the entire situation, but to forward me to a supervisor, but she continued to query me, after which she said "don't worry about it" and claimed to be transferring me to a supervisor. I mentioned to Lila that "don't worry about it" isn't the best thing to say to an unhappy and angry customer. Then I waited and waited and waited for a supervisor, but never connected to one within a vaguely reasonable amount of time.
Considering that Sergio was on the line in one minute after my original unhappy call, I feel a bit suspicious, and of course, additionally unhappy and angry about the wait time.
So now I am here venting in hopes that Dish catches the drift, that it's not a great idea to alienate existing customers in the quest for new customers, and that it makes no sense to give something away to some when you can admittedly give it away to others, but simply don't choose to in certain instances.
At this point, is it worth it to me to cancel Dish and pay an early termination fee? I'm seriously considering it. There are some things that you can't put a price on, and one's self-respect is one of those. I'm quite sure that I'm not alone in that sentiment.
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1 - 20 of 56 Posts
That is ongoing complain about unfair (in upgrade prices) for existing customers vs new.
Unfortunately, all the 1000s posts went nowhere and the company is not changed the policies.
You are 'on hook' for 2 years contract.
Your options are same as for anyone in same position and didn't changes for long time.
Unfortunately, all the 1000s posts went nowhere and the company is not changed the policies.
You are 'on hook' for 2 years contract.
Your options are same as for anyone in same position and didn't changes for long time.
For those who wish to purchase and have no 24 month commitment you can purchase your equipment here:
http://www.dishdepot.com/
This so far has been the cheapest price I have found.
http://www.dishdepot.com/
This so far has been the cheapest price I have found.
1 - 20 of 56 Posts
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