I turned the TV on this morning at 7am and kept losing the signal. I ran all the tests and it showed that my #1 input was not working correctly(Switch problem). I called Customer support and found out that they could not send anyone out today. I spoke with a supervisor and he said the samething. He was very rude and not very customer oriented. I explained that I have been with DISH for 1.5 years and have been very disappointed with their equipment and service. I mentioned that because of these bad experiences that I was considering going back to cable. He offered to disconnect me right then and there. Some support. I asked for his name and employee number and he hung up on me. I was very upset by this time.
I called back and got another representative and explained what happened. She had me speak with her supervisor. They are sending someone on Thanksgiving Day to fix the problem. This supervisor was very understanding and was very professional. She had the true understanding of how to satisfy a customer.
I guess it depends on who you talk to at DISH to get any kind of decent service.
I called back and got another representative and explained what happened. She had me speak with her supervisor. They are sending someone on Thanksgiving Day to fix the problem. This supervisor was very understanding and was very professional. She had the true understanding of how to satisfy a customer.
I guess it depends on who you talk to at DISH to get any kind of decent service.