We got a letter in the mail today from Dish saying that "due to upgrades in our system's technology and services, it is necessary to upgrade one or more of your older model receivers at no charge to you so you can continue to receive your programming." Then just a number to call. (I only have a 721 and a 301.)
I called and they said that the 721 has been discontinued (obviously -- quite a while ago, actually) and that they were going to replace it with a 625 at no charge. I then asked if I would be charged a monthly lease or DVR fee -- and she replied that, yes, there would be the monthly $5.98 fee because it was a leased receiver.
I complained that that didn't sound "free" to me -- and told her that I bought the 721 specifically because it did not have any extra monthly fees for things like DVR service. She started to say that there was nothing she could do, then stopped, asked me to hold, and then said that she had not fully read the 721 upgrade information and that they are waiving all of the lease/DVR fees.
I then asked, to be sure, "So there will be absolutely no change to the amount of my monthly bill, I will receive a 625 to use as long as I'd like, and I get to keep my 721, correct?" She confirmed that was the case. She said that, if I wanted, I could turn in the 721 for a $10 (yes $TEN, not $100) credit. I passed on that.
In any case -- just want to see if other people are hearing the same thing and that all sounds legit? I know that, a couple of months ago, the 721 was having some trouble now and then due to some stream change or something -- and some people that emailed CEO were told that they could move to a 625 with no monthly fees. I emailed too, but never got any answer back -- then the problems seem to go away, so I didn't worry about it. Looks like, hopefully, this deal has come back for everyone with a 721. I think I'm fine with it as long as it actually goes as indicated.
- John...